Jira Service Management connector

Jira Service Management is a collaborative IT Service Management (ITSM) solution designed to provide rapid service delivery. You can create, read, and update requests, and there are matching event cards for each of those actions.

This connector is only supported for use with Jira cloud. Use with on-premises Jira servers isn't supported. See Moving from server to cloud for developers.

Authorize your Jira Service Management account

The Jira Service Management connector uses custom authentication. See Authorization.

Jira Service Management connector event cards

Event

Description

New Request

Trigger a flow when a new request is created.

New Request in Queue

Trigger a flow when a new request is created in a queue.

Request Updated

Trigger a flow when a request is updated.

Jira Service Management connector action cards

Action

Description

Create a Request

Create a request in Jira Service Management.

Custom API Action

Make a custom, authenticated HTTP call to the Jira Service Management API.

Read Queue Requests

Read a list of all requests in a queue in Jira Service Management using the queue ID.

Read Request

Read a request in Jira Service Management using the issue ID or key.

Subscribe to Request

Subscribe to a request in Jira Service Management.

Transition Request

Transition a request in Jira Service Management.

Unsubscribe from Request

Unsubscribe from a request in Jira Service Management.