Create a Request
Create a request in Jira Service Management.
Options
| Field | Definition | Type | Required |
|---|---|---|---|
|
Service Desk |
Choose from the list of service desk instances or select -- Enter Service Desk Key -- to enter the key manually. |
Dropdown |
TRUE |
|
Service Desk Key |
The unique key of the Service Desk.
This is required if you selected the -- Enter Service Desk Key -- option. The unique key is shown when you view all projects in the Jira Service Management interface. |
Text |
FALSE |
|
Request Type |
Choose from the list of request types for the selected Service Desk or select -- Enter Request Type ID-- to enter the ID manually. |
Dropdown |
TRUE |
|
Request Type ID |
The unique identifier of the Request Type.
This is required if you selected the -- Enter Request Type ID-- option. You can find this identifier through the Jira Service Management interface:
|
Text |
FALSE |
Input
| Field | Definition | Type | Required |
|---|---|---|---|
|
Request |
|||
|
Summary |
Issue summary. This field appears for most options that you select from the Request Type dropdown. |
Text |
TRUE |
|
Description |
Details of the issue. |
Text |
TRUE |
Custom Fields
Input fields are dynamically generated in this section based on your instance and the option that you select from the Request Type dropdown. Some examples:
| Field | Definition | Type | Required |
|---|---|---|---|
|
Components |
List of components. |
Text |
FALSE |
|
Due date |
Date when the issue is due. |
Date & Time |
FALSE |
|
Priority |
Priority of the issue. |
Dropdown |
FALSE |
|
Labels |
Labels assigned to the issue. |
List of Text |
FALSE |
|
Affects Versions |
List of affected versions. |
Text |
FALSE |
|
Approvers |
List of issue approvers. |
List of Objects |
FALSE |
Output
| Field | Definition | Type |
|---|---|---|
|
Output |
||
|
Issue ID |
Unique identifier for the issue. |
Text |
|
Issue Key |
The unique key assigned to the issue. |
Text |