Create a Request
Create a request in Jira Service Management.
Options
| Field | Definition | Type | Required |
|---|---|---|---|
| Service Desk | Choose from the list of service desk instances or select -- Enter Service Desk Key -- to enter the key manually. |
Dropdown |
TRUE |
| Service Desk Key | The unique key of the Service Desk.
This is required if you selected the -- Enter Service Desk Key -- option. The unique key is shown when you view all projects in the Jira Service Management interface. |
Text |
FALSE |
| Request Type | Choose from the list of request types for the selected Service Desk or select -- Enter Request Type ID-- to enter the ID manually. |
Dropdown |
TRUE |
| Request Type ID | The unique identifier of the Request Type.
This is required if you selected the -- Enter Request Type ID-- option. You can find this identifier through the Jira Service Management interface:
|
Text |
FALSE |
Input
| Field | Definition | Type | Required |
|---|---|---|---|
|
Request |
|||
| Summary |
Issue summary. This field appears for most options that you select from the Request Type dropdown. |
Text |
TRUE |
| Description | Details of the issue. |
Text |
TRUE |
Custom Fields
Input fields are dynamically generated in this section based on your instance and the option that you select from the Request Type dropdown. Some examples:
| Field | Definition | Type | Required |
|---|---|---|---|
| Components | List of components. |
Text |
FALSE |
| Due date | Date when the issue is due. |
Date & Time |
FALSE |
| Priority | Priority of the issue. |
Dropdown |
FALSE |
| Labels | Labels assigned to the issue. |
List of Text |
FALSE |
| Affects Versions | List of affected versions. |
Text |
FALSE |
| Approvers | List of issue approvers. |
List of Objects |
FALSE |
Output
| Field | Definition | Type |
|---|---|---|
|
Output |
||
| Issue ID | Unique identifier for the issue. |
Text |
| Issue Key | The unique key assigned to the issue. |
Text |