Create Incident

Create a new incident within your PagerDuty instance.


Do not use the New Incident event card and the Create Incident action card together in the same flow. By doing so, you can create a circular reference.


Field Definition Type Required
Service Key Key assigned to a service integration to send events to your PagerDuty instance and creates incidents on your service. String TRUE
Event Type One of: trigger, acknowledge, or resolve. Dropdown FALSE
Description A short description of the incident. String TRUE
Client The name of the client application that's integrated with your PagerDuty instance. String FALSE
Client URL URL of an integrated application or component. String FALSE
Incident Key A unique key for the incident. String FALSE
Details - Free-form details from an event in your PagerDuty instance
Ping Time: Time (in milliseconds) for PagerDuty's monitoring tools to reach a host. Number FALSE
Load Avg Average number of incidents per team. Number FALSE
Contexts - Additional information such as graphs or images that can be attached to an incident. Only used for trigger events.
Type Type of context; link or image. Dropdown FALSE
URL URL for the context resource. String FALSE
Text Text for the context asset that's attached to the incident. String FALSE


Field Definition Type
Incident Key Parameter that identifies the incident to which a PagerDuty trigger event should be applied. An incident key helps prevent duplication of incidents. String

Related topics

PagerDuty connector

Workflow elements

PagerDuty REST API