Read Service

Access information on an application or component that is integrated with your PagerDuty instance.

Input

Field Definition Type Required

Service ID

Unique identifier of the service.

 Text TRUE

Output

Field Definition Type

Service

Name

Name of the service.

 Text

Description

A short description assigned to an application or component in your PagerDuty instance.

 Text

Auto Resolve Timeout

Time in seconds that can pass before an incident is automatically resolved.

 Number

Acknowledgment Timeout

Time in seconds that can pass before an acknowledged incident associated with this service is returned to a triggered state. This feature is turned off by default.

 Number

Created At

Date and time when the object was created. Text

Status

One of three states for an incident: active, warning, critical, maintenance, or disabled.

 Text

Incident Urgency Rule

Urgency is a feature that allows you to customize how a team is notified based on the criticality of an incident.

Type

constant or use_support_hours.

 Text

During Support Hours Type

Severity used to determine the urgency level. Values are one of the following:

  • critical
  • error
  • warning
  • info
Text

During Support Hours Urgency

During Support Hours Urgency

  • notify until someone responds
  • notify but do not escalate
  • notify based on alert severity (based on settings within dynamic notifications)
 Text

Outside Support Hours Type

Severity used to determine the urgency level. Values are one of the following:

  • critical
  • error
  • warning
  • info
Text

Outside Support Hours Urgency

  • notify until someone responds
  • notify but do not escalate
  • notify based on alert severity (based on settings within dynamic notifications)

List

Scheduled Actions

Type

Event behavior that takes place against an incident:

  • Perform a trigger or resolve
  • Always trigger an alert
  • Always resolve an alert
 Text

At Type

Type of incident against which a specific action must be completed.

 Text

At Name

The name of service for which an incident must be addressed in a specific manner.

 Text

To Urgency

Severity that determines the type of action that must be completed.

 Text

Escalation Policy

Escalation Policy ID

Identifier that is automatically assigned to an escalation policy. An escalation policy ensures the right people are notified at the right time when an incident occurs.

 Text

Type

The type of escalation policy. An escalation policy can have users or schedules as targets.

 Text