Start a flow when a new ticket is created in Zendesk.
It takes up to 15 minutes for new or updated records in Zendesk to hit the Zendesk API, meaning the designer can't read new or updated records for at least 15 minutes after the time they are created. This means that the Run Now feature won't work for testing flows that start with a Zendesk monitor. Please wait 20 minutes after creating or updating records for the monitor to run naturally in order to test Zendesk monitors in your flows.
|ID of the ticket.
|URL of the ticket.
|An ID that you can assign to match this ticket with your own records.
Date and time when the object was created.
|Date and time that the ticket was most recently updated.
|The type of ticket; possible values are
|Subject of the ticket.
|First comment on a ticket.
|Priority of the ticket; values are
|State of the ticket. values are
|Email address of the original recipient of the ticket.
|ID of the user who requested the ticket.
|ID of the user who submitted the ticket; the submitter is the author of the first comment on the ticket.
|ID of the agent to whom the ticket is assigned.
|A comma-delimited list of the IDs of the users who are currently CC'ed on the ticket.
|ID of the organization to which the requester belongs.
|ID of the group to which the user is assigned.
|Forum topic ID
|ID of the forum topic from which the ticket originated, if any
|ID of the problem to which the ticket (if incident) is linked, if any.
true if the ticket type is
|If this is a ticket of type
task, it has a due date in ISO 8601 format.
|A comma-delimited list of the tags associated with the ticket.
|A description of how the ticket was created; possible values are
|Satisfaction rating of the ticket, or the state of satisfaction (
|Comment(s) associated with the satisfaction rating, if any.
|Sharing agreement ID
|A comma-delimited list of the sharing agreement IDs used for this ticket.
|Ticket form ID
|ID of the ticket form that was used to render this ticket, if any.
|ID of the brand associated with this ticket.
|A dynamically generated list of any custom fields associated with the ticket. For more information on custom fields, see About custom field types.