This card monitors for tickets that are updated within Zendesk.
It takes up to 15 minutes for new or updated records in Zendesk to hit the Zendesk API, meaning the designer can't read new or updated records for at least 15 minutes after the time they are created. This means that the Run Now feature won't work for testing flows that start with a Zendesk monitor. Please wait 20 minutes after creating or updating records for the monitor to run naturally in order to test Zendesk monitors in your flows.
Any custom fields that exist will appear under 'Record'.
|ID of the ticket.
|URL of the ticket.
|An ID that you can assign to match this ticket with your own records.
|Date and time that the ticket was created; for example,
|Date & Time
|Date and time that the ticket was most recently updated.
|Date & Time
|Type of ticket; options are
|Subject of the ticket.
|First comment on a ticket.
|Priority of the ticket; options are
|State of the ticket; options are
|Email address of the original recipient of the ticket.
|ID of the user who requested the ticket.
|ID of the user who submitted the ticket; the submitter is the author of the first comment on the ticket.
|ID of the agent to whom the ticket is assigned.
|A comma-delimited list of the IDs of the users who are currently CC'd on the ticket.
|ID of the organization to which the requester belongs.
|ID of the group to which the user is assigned.
|Forum topic ID
|ID of the forum topic that the ticket originated from, if any.
|ID of the problem that the ticket (if incident) is linked to, if any.
true, the ticket type is
|Due date of the ticket if it is of type
|A comma-delimited list of the tags associated with the ticket.
|A description of how the ticket was created; possible values are
|Satisfaction rating of the ticket, or the state of satisfaction (
|Sharing agreement IDs
|A list of numbers of the sharing agreement IDs used for this ticket.
|Ticket form ID
|Ticket form ID.
|ID of the brand associated with this ticket.
|A dynamically generated list of any custom fields associated with the ticket. For more information on custom fields, see About custom field types.