Factor reset notifications for end users

When enabled, end usersIn Okta literature, we generally refer to "end users" as the people who have their own Okta home page (My Applications), using apps to authenticate into all of their apps. End users do not have any administrative control. When we refer to "users" we are generally referring to the individual(s) who have administrative control. are sent an email notification to inform them that one or more factors have been reset for their account.


HealthInsight: Why is this task recommended?

This a HealthInsight security task. For more security recommendations from Okta, see HealthInsight.

Enable factor reset notifications to inform end users by email that MFA factors for their account have been reset.

Security impact: High

End-user impact: Low

Okta recommends: Enable this email notification to inform end users when one or more factors have been reset or removed.



End-user experience and impact

End users are sent an email notification if they or an adminAn abbreviation of administrator. This is the individual(s) who have access to the Okta Administrator Dashboard. They control the provisioning and deprovisioning of end users, the assigning of apps, the resetting of passwords, and the overall end user experience. Only administrators have the Administration button on the upper right side of the My Applications page. reset a factor for their account.



To enable factor reset notification emails for end users:

  1. From the admin console, navigate to Security > General.
  2. Under Security Notification Emails, click Edit.
  3. Set MFA reset notification email to Enabled.

    Enabling notifications so that end users receive an email when one of their enrolled factors is reset.

  4. Click Save to continue.


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