Update Ticket
Update an existing ticket in Freshservice.
Input
For the Freshservice connector, you can't update an input field with a blank value. If you attempt to pass a blank or empty value, the existing value in that field will not be overwritten.
| Field | Definition | Type | Required |
|---|---|---|---|
| Update By | |||
| Ticket ID | Freshservice ticket ID. | Number | TRUE |
| Ticket | |||
| Requester ID | Requester's ID. | Number | FALSE |
| Subject | Ticket subject. | String | FALSE |
| Type | Type of data returned. | Dropdown | FALSE |
| Urgency | Ticket urgency. | Dropdown | FALSE |
| Source | Channel through which the ticket was created. | Dropdown | FALSE |
| Status | Ticket status. | Dropdown | FALSE |
| Priority | Ticket priority. | Dropdown | FALSE |
| Impact | Ticket impact. | Dropdown | FALSE |
| Description | Ticket description. | String | FALSE |
| Group |
Group to assign to the ticket.
If you assign this ticket to a group that doesn't contain the person currently assigned to the ticket, then the current assignee is removed from the ticket and the ticket is assigned to the selected group instead. If the ticket is assigned to a group and you attempt to assign the ticket to a person who doesn't belong to that group, then the Assigned to field is ignored. |
Dropdown | FALSE |
| Assigned To |
Person to assign to the ticket.
If you assign this ticket to a group that doesn't contain the person currently assigned to the ticket, then the current assignee is removed from the ticket and the ticket is assigned to the selected group instead. If the ticket is assigned to a group and you attempt to assign the ticket to a person who doesn't belong to that group, then the Assigned to field is ignored. |
Dropdown | FALSE |
| Department | Requester's department. | Dropdown | FALSE |
|
Due By |
Timestamp to indicate when the ticket is due to be resolved. | Date & Time | FALSE |
| FR Due By | Timestamp to indicate when the first response is due. | Date & Time | FALSE |
| Tags | Tags that have been associated with the ticket. | Array of Strings | FALSE |
| Category | |||
| Category | Ticket category. | Dropdown | FALSE |
| Sub-Category | Ticket subcategory. | String | FALSE |
| Item | Ticket item category. | String | FALSE |
| Custom Fields | |||
| Custom Text | Custom text field. | String | FALSE |
| Custom Paragraph | Custom paragraph field. | String | FALSE |
| Custom Checkbox | Custom check box. | Boolean | FALSE |
| Custom Dropdown | Custom drop-down box. | Dropdown | FALSE |
| Custom Multidropdown | Custom multiple entry drop-down box | List of Text | FALSE |
| Custom Date | Custom date field. | Date & Time | FALSE |
| Custom Decimal | Custom decimal number field. This has a maximum length of eight digits followed by two decimal places (for example, 12345678.90). | Number | FALSE |
| Custom Number | Custom number field. | Number | FALSE |
| Custom Dependent Fields | Additional custom fields as defined in Freshservice instance. | Various | FALSE |
Output
| Field | Definition | Type |
|---|---|---|
| Status Code |
Result of the operation. The connector returns an HTTP status code that indicates whether the action taken by the card succeeded or failed. For example:
For a full list of possible status codes, see HTTP status codes. |
Number |