Create a Request

Create a new request in Jira Service Desk.

Required fields are indicated in red.


  • Service Desk(dropdown): Choose from the list of Jira Service Desks.

  • Request Type(dropdown): Choose from the list of request types for the selected Jira Service Desk.


The input fields in this card are dynamically generated based on your instance. Some of the fields are explained below:


  • Summary(text): Issue summary.

  • Components(text): The list of components.

  • Due Date(date): The date when the issue is due.

  • Description(text): A description of the issue.

  • Priority(dropdown): The priority of the issue.

  • Labels(list): Labels assigned to the issue.

  • Affects Versions(text): The list of affected versions.

Custom fields

  • Approvers(list): List of issue approvers.


  • Issue ID(text): Unique identifier for the issue.

  • Issue Key(text): Unique key assigned to the issue.

See also