Create a Request
Create a request in Jira Service Management.
Options
Field | Definition | Type | Required |
---|---|---|---|
Service Desk | Choose from the list of service desk instances or select -- Enter Service Desk Key -- to enter the key manually. | Dropdown | TRUE |
Service Desk Key | The unique key of the Service Desk.
This is required if you selected the -- Enter Service Desk Key -- option. The unique key is shown when you view all projects in the Jira Service Management interface. |
Text | FALSE |
Request Type | Choose from the list of request types for the selected Service Desk or select -- Enter Request Type ID-- to enter the ID manually. | Dropdown | TRUE |
Request Type ID | The unique identifier of the Request Type.
This is required if you selected the -- Enter Request Type ID-- option. You can find this identifier through the Jira Service Management interface:
|
Text | FALSE |
Input
Field | Definition | Type | Required |
---|---|---|---|
Request | |||
Summary |
Issue summary. This field appears for most options that you select from the Request Type dropdown. |
Text | TRUE |
Description | Details of the issue. | Text | TRUE |
Custom Fields
Input fields are dynamically generated in this section based on your instance and the option that you select from the Request Type dropdown. Some examples:
Field | Definition | Type | Required |
---|---|---|---|
Components | List of components. | Text | FALSE |
Due date | Date when the issue is due. | Date & Time | FALSE |
Priority | Priority of the issue. | Dropdown | FALSE |
Labels | Labels assigned to the issue. | List of Text | FALSE |
Affects Versions | List of affected versions. | Text | FALSE |
Approvers | List of issue approvers. | List of Objects | FALSE |
Output
Field | Definition | Type |
---|---|---|
Output | ||
Issue ID | Unique identifier for the issue. | Text |
Issue Key | The unique key assigned to the issue. | Text |