Create a Request

Create a new request in Jira Service Desk.


Field Definition Type Required

Service Desk

Choose from the list of Jira Service Desks. Dropdown TRUE

Request Type

Choose from the list of request types for the selected Jira Service Desk. Dropdown TRUE


The input fields in this card are dynamically generated based on your instance. Some of the fields are explained below:


Field Definition Type Required
Summary Issue summary. String TRUE
Components List of components. String FALSE

Due date

Date when the issue is due. Date & Time FALSE
Description Issue description. String FALSE


Priority of the issue. Dropdown FALSE


Labels assigned to the issue. List FALSE
Affects Versions List of affected versions. String FALSE
Custom fields
Approvers List of issue approvers. List FALSE


Field Definition Type
Issue ID Unique identifier for the issue. String
Issue Key Unique key assigned to the issue. String

Related topics

Jira Service Desk connector

About the elements of Okta Workflows

JIRA Service Desk API