Create a Request

Create a new request in Jira Service Desk.

Options

Field Definition Type Required

Service Desk

Choose from the list of Jira Service Desk instances. Dropdown TRUE

Request Type

Choose from the list of request types for the selected Jira Service Desk. Dropdown TRUE

Input

This field will appear for most options that you select from the Request Type dropdown.

Request

Field Definition Type Required
Summary Issue summary. This field will appear for most options that you select from the Request Type dropdown. String TRUE

Custom Fields

Input fields are dynamically generated in this section based on your instance and the option you select from the Request Type dropdown. Some examples:

Field Definition Type Required
Components List of components. String FALSE

Due date

Date when the issue is due. Date & Time FALSE
Description Issue description. String FALSE

Priority

Priority of the issue. Dropdown FALSE

Labels

Labels assigned to the issue. List FALSE
Affects Versions List of affected versions. String FALSE
Approvers List of issue approvers. List FALSE

Output

Field Definition Type
Issue ID Unique identifier for the issue. String
Issue Key Unique key assigned to the issue. String

Related topics

Jira Service Desk connector

About the elements of Okta Workflows

Jira Service Desk API