Jira Service Desk connector

Jira Service Desk is a collaborative IT Service Management (ITSM) solution designed to provide rapid service delivery. You can create, read, and update requests, and there are events that are triggered by each of those actions.

Jira Service Desk connector event cards

Event

Description

New Request

Trigger a Flow when a new request is created.

New Request in Queue

Trigger a Flow when a new request is created in a queue.

Request Updated

Trigger a Flow when a request is updated.

 

Jira Service Desk connector action cards

Action

Description

Create a Request

Create a new request in Jira Service Desk.

Custom API Action

Make a custom, authenticated HTTP call to the Jira Service Desk API.

Read Queue Requests

Read a list of all requests in a queue in Jira Service Desk using the queue ID.

Read Request

Read a request in Jira Service Desk using the issue ID or key.

Subscribe to Request

Subscribe to a request in Jira Service Desk.

Transition Request

Transition a request in Jira Service Desk.

Unsubscribe from Request

Unsubscribe from a request in Jira Service Desk.