Jira Service Desk connector

Jira Service Desk is a collaborative IT Service Management (ITSM) solution designed to provide rapid service delivery. You can create, read, and update requests, and there are events that are triggered by each of those actions.

Jira Service Desk connector event cards

Event

Description

New Request Trigger a Flow when a new request is created.
New Request in Queue Trigger a Flow when a new request is created in a queue.
Request Updated Trigger a Flow when a request is updated.

Jira Service Desk connector action cards

Action

Description

Create a Request Create a new request in Jira Service Desk.
Custom API Action Make a custom, authenticated HTTP call to the Jira Service Desk API.
Read Queue Requests Read a list of all requests in a queue in Jira Service Desk using the queue ID.
Read Request Read a request in Jira Service Desk using the issue ID or key.
Subscribe to Request Subscribe to a request in Jira Service Desk.
Transition Request Transition a request in Jira Service Desk.
Unsubscribe from Request Unsubscribe from a request in Jira Service Desk.