New Request

Start a Flow when a new request is created.

Options

Field Definition Type Required
  • Service Desk

  • Choose from the list of Jira Service Desks. Dropdown TRUE
  • Request Type

  • Choose from the list of request types for the selected Jira Service Desk. Dropdown TRUE
    Important Note

    Note the difference between Jira Service Desk request types and issue types. This event card monitors for a specified request type only, not an issue type.

    Output

    Field Definition Type
    Request
    Created Date Date when the issue was created. String
    Created Date ISO Date when the issue was created in ISO format. String
    Created Date Readable Date when the issue was created in readable format. String
    Created Date Unix Date when the issue was created in Unix format. String
    Issue ID Unique identifier of the issue. String
    Issue Key Unique key assigned to the issue. String
    Request Type ID Unique identifier of the requested type. String
    Service Desk ID Unique identifier of the service desk. String
    Description Issue description. String
  • Due Date

  • Date when the issue is due. Date & Time
    Priority Priority of the issue String
  • Attachment

  • Files attached to the issue. List
    Summary Issue summary. String
    Status
    Status The current status of the issue. String
    Status Category Category to which the issue is assigned to. String
    Status Date Date of the current status. String
    Status Date ISO Date of the current status in ISO format. String
    Status Date Readable Date of the current status in readble format. String
    Status Date Unix Date of the current status in Unix format. String
    Customer
    Customer ID Unique identifier of the customer. String
    Email Email of the customer. String
    Display Name Display name of the customer. String
  • Active?

  • If true, the customer is active. Boolean
    Timezone Timezone of the customer. String