New Request
Start a flow when a new request is created in Jira Service Management.
Options
| Field | Definition | Type | Required |
|---|---|---|---|
|
Service Desk |
Choose from the list of service desk instances or select -- Enter Service Desk Key -- to enter the key manually. |
Dropdown | TRUE |
|
Service Desk Key |
The unique key of the Service Desk. This is required if you selected the -- Enter Service Desk Key -- option. The unique key is shown when you view all projects in the Jira Service Management interface. |
Text | FALSE |
|
Request Type |
Choose from the list of request types for the selected Service Desk or select -- Enter Request Type ID-- to enter the ID manually. |
Dropdown | TRUE |
|
Request Type ID |
The unique identifier of the Request Type. This is required if you selected the -- Enter Request Type ID-- option. You can find this identifier through the Jira Service Management interface:
|
Text | FALSE |
There's a difference between Jira Service Management request types and issue types. This event card only monitors for a specified request type, not an issue type.
Output
| Field | Definition | Type |
|---|---|---|
|
Request |
||
|
Details |
Issue description. |
Text |
|
Summary |
Issue summary. |
Text |
|
Attachment |
Files attached to the issue. |
List of Text |
|
Created Date |
Date when the issue was created. |
Text |
|
Created Date ISO |
Date when the issue was created in ISO format. |
Text |
|
Created Date Readable |
Date when the issue was created in readable format. |
Text |
|
Created Date Unix |
Date when the issue was created in Unix format. |
Text |
|
Issue ID |
Unique identifier of the issue. |
Text |
|
Issue Key |
Unique key assigned to the issue. |
Text |
|
Request Type ID |
Unique identifier of the requested type. |
Text |
|
Service Desk ID |
Unique identifier of the service desk. |
Text |
|
Due Date |
Date when the issue is due. |
Date & Time |
|
Priority |
Priority of the issue |
Text |
|
Status |
||
|
Status |
The current status of the issue. |
Text |
|
Status Category |
Category to which the issue is assigned. |
Text |
|
Status Date |
Date of the current status. |
Text |
|
Status Date ISO |
Date of the current status in ISO format. |
Text |
|
Status Date Readable |
Date of the current status in readable format. |
Text |
|
Status Date Unix |
Date of the current status in Unix format. |
Text |
|
Customer |
||
|
Customer ID |
Unique identifier of the customer. |
Text |
|
|
Email of the customer. |
Text |
|
Display Name |
Display name of the customer. |
Text |
|
Active? |
If true, the customer is active. |
True/False |
|
Timezone |
Timezone of the customer. |
Text |