Download Attachment
Download the contents of a file from ServiceNow using a System ID.
Input
| Field | Definition | Type | Required |
|---|---|---|---|
|
Attachment |
|||
|
System ID |
The sys_id value of the attachment. The URL of the incident usually contains this value. For example, for the URL https://instance.service-now.com/api/now/attachment/615ea769c0a80166001cf5f2367302f5, the sys_id value is 615ea769c0a80166001cf5f2367302f5. |
Text | TRUE |
Output
| Field | Definition | Type |
|---|---|---|
|
File |
||
|
File Content |
Contents of the attached file. |
File |
|
Size |
Size of the attachment in bytes. |
Number |
|
Name |
The filename of the attachment. |
Text |
|
Type |
Type of object that was downloaded. For example, file. |
Text |
|
Content Type |
Content type of the file, included in the message body for multipart uploads. |
Text |
|
Table Name |
Name of the table from which you want to download a file. |
Text |
|
Table System ID |
The sys_id value of the record on the specified table from which you want to download a file. |
Text |
|
State |
State of the incident from which an attachment is downloaded. |
Text |
|
Hash |
The 128-bit (16-byte) hash value for the attachment, in the form of a 32-digit hexadecimal number. |
Text |
|
Created Date Time |
Date and time when the attachment was created. For example, 2019-05-21 04:12:21. |
Date & Time |
|
Updated Date Time |
Date and time when the attachment was last updated. For example, 2019-06-15 09:05:43. |
Date & Time |
Typical use case
To use the Download Attachment card successfully in a flow, in the System ID input field, enter a System ID value. When a flow runs that includes this card, the specified file is downloaded to the Workflows file system. Use the Content Type output field to access the file later.
ServiceNow settings
In your ServiceNow instance, the following settings may limit the performance of the Download Attachment card:
-
REST Attachment API request timeout: Search for transaction quota to find this setting. If the timeout value is set too low, then the API returns a timeout error.
-
Maximum file attachment size in megabytes: Search for attachment limits. The default limit is usually 1024 MB. While you can change this setting, the file size can't be larger than 2 GB. See Workflows system limits.