Download Attachment
Download the contents of a file from ServiceNow using a system ID.
Input
| Field | Definition | Type | Required |
|---|---|---|---|
| Attachment | |||
| System ID | Sys_id value of the attachment. The URL of the incident will usually contain this value. For example, for the URL https://instance.service-now.com/api/now/attachment/615ea769c0a80166001cf5f2367302f5, the sys_id value is 615ea769c0a80166001cf5f2367302f5. |
String | TRUE |
Output
| Field | Definition | Type |
|---|---|---|
| File | ||
| File Content | Contents of the attached file. | File |
| Size | Size of the attachment in bytes. | Number |
| Name | File name of the attachment. | String |
| Type |
Type of object that was downloaded. For example, file.
|
String |
| Content Type | Content type of the file, included in the message body for multipart uploads. | String |
| Table Name | Name of the table from which you want to download a file. | String |
| Table System ID | Sys_id value of the record on the specified table from which you want to download a file. | String |
| State | State of the incident from which an attachment is downloaded. | String |
| Hash | 128-bit (16-byte) hash value, in the form of a 32-digit hexadecimal number, for the attachment. | String |
| Created Date Time | Date and time when the attachment was created. For example, 2019-05-21 04:12:21. |
Date & Time |
| Updated Date Time | Date and time when the attachment was last updated. For example, 2019-06-15 09:05:43. |
Date & Time |
Typical use case for the Download Attachment card
To use the Download Attachment card successfully in a flow, in the System ID input field, enter a system ID value. When a flow runs that includes this card, the specified file will be downloaded to the Workflows file system. Use the Content Type output field to access the file at a later time.
ServiceNow settings
In your ServiceNow instance, the following settings may limit the performance of the Download Attachment card:
-
REST Attachment API request timeout: Search for
transaction quotato find this setting. If the timeout value is set too low, then the API returns a timeout error. -
Maximum file attachment size in megabytes: Search for
attachment limits. The default limit is usually 1024 MB. While you can change this setting, the file size cannot be larger than 2 GB. See Workflows system limits.