ServiceNow connector
ServiceNow is a platform for creating digital workflows for employees and customers. You can create, read, update, delete, and search users and incidents, manage group memberships, and make custom API calls to the ServiceNow API.
Authorize your ServiceNow account
When you add a ServiceNow action card to a flow for the first time, choose which instance to connect. This authorization is saved and can be reused in other cards. See Authorization.
Guidance for ServiceNow connector
For guidance and best practices when using the ServiceNow connector in your flows, see Guidance for ServiceNow connector.
ServiceNow connector event cards
|
Event |
Description |
|---|---|
| New Incident | Start a flow when a new incident is created in ServiceNow. |
| Updated Incident | Start a flow when an incident is updated in ServiceNow. |
ServiceNow connector action cards
|
Action |
Description |
|---|---|
| Add User to Group | Add a user to a group in ServiceNow. |
|
Create a user Group in ServiceNow. |
|
| Create Incident | Create an incident in ServiceNow. |
|
Create a request in ServiceNow. |
|
| Create User | Create a user in ServiceNow. |
| Custom API Action | Make a custom, authenticated HTTP call to the ServiceNow REST API. |
| Deactivate User | Deactivate a user in Service Now. |
|
Delete a user group using the System ID in ServiceNow. |
|
| Delete Incident | Delete an incident in ServiceNow using the System ID. |
|
Delete a request using the System ID in ServiceNow. |
|
| Delete User | Delete a user in ServiceNow. |
| Download Attachment | Download an attachment in ServiceNow. |
| Read Group |
Reads a user group using the System ID in ServiceNow. |
| Read Incident | Read an incident in ServiceNow. |
|
Read a request using the System ID in ServiceNow. |
|
| Read User | Read information from a user account in ServiceNow. |
| Read Users in Group | Read the users in a group in ServiceNow. |
| Remove User from Group | Remove a user from a group in ServiceNow. |
| Search Groups | Search for one or all matching groups in ServiceNow. |
| Search Incidents | Search for one or all matching incidents in ServiceNow. |
|
Search for requests in ServiceNow. |
|
| Search Users | Search for a user in ServiceNow. |
|
Update a group profile in ServiceNow. |
|
| Update Incident | Update an incident in ServiceNow using the system ID. |
|
Update a request using the System ID in ServiceNow. |
|
| Update User | Update a user profile in ServiceNow. |
| Upload Attachment | Upload an attachment in ServiceNow. |