ServiceNow connector
ServiceNow is a platform for creating digital workflows for employees and customers. You can create, read, update, delete, and search users and incidents, manage group memberships, and make custom API calls to the ServiceNow API.
Authorize your ServiceNow account
When you add a ServiceNow Action card to a Flow for the first time, you'll choose which instance to connect. This authorization will be saved and can be reused in other cards. See Authorization.
ServiceNow connector event cards
|
Event |
Description |
|---|---|
| New Incident | Start a Flow when a new incident is created in ServiceNow. |
| Updated Incident | Start a Flow when an incident is updated in ServiceNow. |
ServiceNow connector action cards
|
Action |
Description |
|---|---|
|
Add a user to a group in ServiceNow. |
|
| Create Incident | Create a new incident in ServiceNow. |
| Create User | Create a new user in Service Now. |
| Custom API Action | Make a custom, authenticated HTTP call to the Service Now REST API. |
| Deactivate User | Deactivate a user in Service Now. |
| Delete Incident | Delete an incident in ServiceNow using the System ID. |
| Delete User | Delete a user in ServiceNow. |
| Read Incident | Read an incident in ServiceNow. |
| Read User | Read information from a user account in ServiceNow. |
|
Read the users in a group in ServiceNow. |
|
|
Remove a user from a group in ServiceNow. |
|
| Search Incidents | Search for one or all matching incidents in ServiceNow. |
| Search Users | Search for a user in ServiceNow. |
| Update Incident | Update an incident in ServiceNow using the system ID. |
| Update User | Update a user profile in Service Now. |