Search Users

Search for a user in ServiceNow.

Use this card to search for a user in ServiceNow and return the system ID of that user. You can use that user's system ID in other cards to assign them issues, read their information, or perform other tasks.

Unless otherwise indicated, field type is text.

Note: The input fields on this card are dynamically generated based on your ServiceNow instance. The input fields will include these default fields provided by ServiceNow (First name, Last name, Email, and so on) and any custom fields that you've added to your user table.

Note: Each search field is considered cumulative, meaning that if you enter an email and a first name, the result will be the user who matches both that email and that first name.


  • Active(true / false): The status of the user account.

  • Business phone: The user's business phone number.

  • Calendar integration (Outlook / None): Indicates whether user's account is integrated with Microsoft Outlook.

  • Date format: The user's preferred date format.

  • Department: The user's department.

  • Email: The user's primary email address.

  • First Name: The user's first name.

  • Geolocation tracked: The option to enable location tracking.

  • Internal Integration User (Email / None): Option to designate a user as an internal integration user. See Mark service accounts as internal integration users.

  • Last Name: The user's last name.

  • Location: The user's location. This field is populated when the Geolocation tracked option is enabled.

  • Locked out: if set to true, the user is locked out of your ServiceNow instance, and all of the user's active sessions are terminated. By default, all users with an admin role cannot lock themselves out.

  • Mobile phone: The user's mobile phone number.

  • Notification (Email / None): The type of notification that is sent to the user. Default is Email. A user can still receive notifications if they are subscribed to the notification or are specified as a recipient in the Email Notification form.

  • Password needs reset: Option to require a user to change the password during first login.

  • Password: The user's password. The password can be permanent or temporary.

  • Photo: Indicates whether a photo image file is attached to the user profile.

  • Time zone: The user's time zone.

  • Title: The user's title or job description.

  • User ID: The unique identifier for the user's account.

  • Web service access only: Users with this option selected are designated as non-interactive.


  • User

    • System ID(type): The unique system ID of the user matching the search fields.

See also