Search Users

Update a user profile in Service Now. Use this card to search for a user in ServiceNow and return the system ID of that user. You can use that user's system ID in other cards to assign them issues, read their information, or perform other tasks.

Note

The input fields on this card are dynamically generated based on your ServiceNow instance. The input fields will include these default fields provided by ServiceNow (First name, Last name, Email, etc.) as well as any custom fields you've added to your user table.

Note

Each search field is considered cumulative, meaning that if you enter an email and a first name, the result will be the user who matches both that email and that first name.

Options

Field Definition Type Required
Result Set
  • First matching user
  • All matching users
Dropdown TRUE

Input

Field Definition Type Required
Active Status of the new user account true / false FALSE
Avatar User's profile image String FALSE
Building User's assigned building String FALSE
Business phone User's business phone number String FALSE
Calendar integration Indicates whether user's account is integrated with Microsoft Outlook Outlook / None FALSE
City User's city of employment String FALSE
Class User's class String FALSE
Company User's employer String FALSE
Cost center User's assigned cost center String FALSE
Country code Country designation for the user's work location String FALSE
Created Date and time when the user profile was created String FALSE
Created by Name of the admin who created the user profile String FALSE
Date format User's preferred format for dates String FALSE
Default perspective Specific increment of time used for a user's timeline; options are 1D, 5D, 1W, 2W, 1M, 3M, 6M, YTD, 1Y, or Max. String FALSE
Department User's department String FALSE
Domain User's domain String FALSE
Domain Path User's domain path String FALSE
Email User's primary email address String FALSE
Employee number User's unique employee number String FALSE
Enable Multifactor Authentication Indicates whether to enable Multifactor Authentication Boolean FALSE
Failed login attempts Number of failed login attempts that the user is allowed String FALSE
First Name User's first name String FALSE
Gender User's gender String FALSE
Home phone User's home phone String FALSE
Internal Integration User Option to designate a user as an internal integration user. See Mark service accounts as internal integration users. Email / None FALSE
Language User's preferred language String FALSE
Last login Date of user's last login attempt String FALSE
Last login time Time of user's last login attempt String FALSE
Last Name User's last name String FALSE
LDAP server User's LDAP server String FALSE
Location User's location. This field is populated when the Geolocation tracked option is enabled. String FALSE
Locked out If set to true, the user is locked out of your ServiceNow instance, and all of the user's active sessions are terminated. By default, all users with an admin role cannot lock themselves out. String FALSE
Manager User's manager String FALSE
Middle Name User's middle name String FALSE
Mobile phone User's mobile phone number String FALSE
Name User's full name String FALSE
Notification Type of notification that is sent to the user. Default is Email. A user can still receive notifications if they are subscribed to the notification or are specified as a recipient in the Email Notification form. Email / None FALSE
Password User's password. The password can be permanent or temporary. String FALSE
Password needs reset Option to require a user to change the password during first login String FALSE
Photo Indicates whether a photo image file is attached to the user profile String FALSE
Prefix User's prefix String FALSE
Roles User's assigned role(s) String FALSE
Schedule User's schedule String FALSE
Source LDAP source for the user's information String FALSE
State / Province State or province for the user's place of employment String FALSE
Street User's street address String FALSE
Sys ID User's unique record identifier. The input value must be exactly 32 characters in length. String FALSE
Time format User's preferred time format String FALSE
Time zone User's time zone String FALSE
Title User's title or job description String FALSE
Updated Date of update to user's information String FALSE
Updated by Person who performed the update String FALSE
Updates Summary of the update String FALSE
User ID Unique identifier for user's account String FALSE
VIP VIP status; values are true or false. String FALSE
Web service access only Users with this option selected are designated as non-interactive String FALSE
Zip / Postal code Zip or postal code for the user's place of employment String FALSE

Output

Select output fields to display. The list of available input and output fields are identical.

You do not have to display an output field for a corresponding input field that you've updated.

Related topics

ServiceNow connector

About the elements of Okta Workflows

ServiceNow Reference