Updated Incident

Start a Flow when an incident is updated in ServiceNow.


  • Display: Dropdown menu to choose between ServiceNow's Display Values and System Values:

    • Display Values: The value that is shown in the ServiceNow UI. For example, a full name like "Joe Smith."

    • System Values: The unique identifier associated with the full name. For example, "46b87022a9fe198101a78787e40d7547" might be the database's version of "Joe Smith."


  • Incident

    • Dynamically Generated Fields: All output fields are dynamically generated based on fields available to the account selected.
  • Context

    • Execution ID: Identifier. Outputs a new one every time the Flow executes.

Related topics

ServiceNow connector

About the elements of Okta Workflows

ServiceNow Reference