New Incident

Start a Flow when a new incident is created in ServiceNow.

Unless otherwise indicated, field types are text.


  • Display

    • Display Values: The value shown in the ServiceNow UI. For example, a full name like "Joe Smith".

    • System Values: The unique identifier associated with the full name. For example, "46b87022a9fe198101a78787e40d7547" might be the database's version of "Joe Smith."


  • Dynamically Generated Fields: These fields are dynamically generated based on the fields available to the account selected. This includes standard fields and custom fields, if needed. Click the gear to view the full list of output options.


  • Execution ID: The unique identifier associated with the execution of the Flow.

See also