New Incident

Start a Flow when a new incident is created in ServiceNow.

Options

Field Definition Type Required
Display Dropdown menu to choose between ServiceNow's Display Values and System Values: String TRUE
Display Values Value that is shown in the ServiceNow UI. For example, a full name like "Joe Smith."
System Values Unique identifier associated with the full name. For example, 46b87022a9fe198101a78787e40d7547 might be the database's version of "Joe Smith."

Output

Field Definition Type
Incident
Dynamically Generated Fields These fields are dynamically generated based on fields available to the account selected. This includes standard fields and custom fields, if needed. Click the cog wheel in the bottom right of the card in order to look at the full list of output options. String

Related topics

ServiceNow connector

About the elements of Okta Workflows

ServiceNow Reference