Create Ticket
Create new ticket.
Input
Field | Definition | Type | Required |
---|---|---|---|
Ticket | |||
Subject | Value of the subject field for this ticket | String | FALSE |
Description | First comment on the ticket (header for ticket) | String | TRUE |
Comment | First comment on the ticket | String | FALSE |
Type | Type of this ticket; options are problem, incident, question, or task. | Dropdown | FALSE |
External ID | A unique ID you can use to link Zendesk Support tickets to local records | String | FALSE |
Priority | Priority defines the urgency with which the ticket should be addressed; options are urgent , high , normal , and low . |
Dropdown | FALSE |
Status | State of the ticket; options are new , open , pending , hold , solved , or closed . |
Dropdown | FALSE |
Recipient | Original recipient email address of the ticket | String | FALSE |
Requester ID | Identification code of user who requested this ticket | Number | TRUE |
Submitter ID | Identification code of the user who submitted the ticket; The submitter always becomes the author of the first comment on the ticket. | Number | FALSE |
Assignee ID | Identification code of what agent is currently assigned to the ticket | Number | FALSE |
Group ID | Identification number of the group to which this ticket is assigned. | Number | FALSE |
Forum Topic ID | Topic this ticket originated from, if any | Number | FALSE |
Problem ID | Identification code of the problem this incident is linked to, if any | Number | FALSE |
Due At | If this is a ticket of type task , then it has a due date. This date must be in ISO 8601 format. See ISO 8601. |
String | FALSE |
Ticket Form ID | ID of the ticket form to render for this ticket; only applicable for enterprise accounts. | Number | FALSE |
Brand ID | ID of the brand this ticket is associated with; only applicable for enterprise accounts. | Number | FALSE |
Collaborator IDs | A list of collaborator IDs | List | FALSE |
Tags | Array of tags applied to this ticket | List | FALSE |
Is Public? | Indicates whether the ticket is public | Boolean | FALSE |
Custom Fields | A dynamically generated list of any custom fields associated with users. See About custom field types. | Various | FALSE |
Output
Field | Definition | Type |
---|---|---|
Ticket ID |
Identification code of the new ticket |
Number |