Create Ticket
Create new ticket.
Input
| Field | Definition | Type | Required |
|---|---|---|---|
| Ticket | |||
| Subject | The value of the subject field for this ticket. | String | FALSE |
| Description | The first comment on the ticket (header for ticket). | String | TRUE |
| Comment | The first comment on the ticket. | String | FALSE |
| Type | The type of this ticket. This is one of: problem, incident, question, or task. | Dropdown | FALSE |
| External ID | A unique ID you can use to link Zendesk Support tickets to local records. | String | FALSE |
| Priority | Priority defines the urgency with which the ticket should be addressed, "urgent", "high", "normal", and "low". | Dropdown | FALSE |
| Status | The state of the ticket , "new, "open", "pending", "hold", "solved", or "closed". | Dropdown | FALSE |
| Recipient | The original recipient email address of the ticket. | String | FALSE |
| Requester ID | Identification code of user who requested this ticket. | Number | TRUE |
| Submitter ID | Identification code of the user who submitted the ticket; The submitter always becomes the author of the first comment on the ticket. | Number | FALSE |
| Assignee ID | Identification code of what agent is currently assigned to the ticket. | Number | FALSE |
| Group ID | Identification number of the group this ticket is assigned to. | Number | FALSE |
| Forum Topic ID | The topic this ticket originated from, if any. | Number | FALSE |
| Problem ID | Identification code of the problem this incident is linked to, if any. | Number | FALSE |
| Due At | If this is a ticket of type "task" it has a due date. This date must be in ISO 8601 format. See ISO 8601. | String | FALSE |
| Ticket Form ID | The ID of the ticket form to render for this ticket - only applicable for enterprise accounts. | Number | FALSE |
| Brand ID | The ID of the brand this ticket is associated with; this is only applicable for enterprise accounts. | Number | FALSE |
| Collaborator IDs | A list of collaborator IDs. | List | FALSE |
| Tags | The array of tags applied to this ticket. | List | FALSE |
| Is Public? | If true, the ticket is public. | Boolean | FALSE |
| Custom Fields | A dynamically generated list of any custom fields associated with users. More on custom Fields. | Various | FALSE |
Output
| Field | Definition | Type |
|---|---|---|
|
|
Identification code of the new ticket. |
Number |