Create Ticket
Create new ticket.
Input Fields
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Ticket
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Subject (text): The value of the subject field for this ticket.
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Description (text): The first comment on the ticket (header for ticket).
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Type (text): The type of this ticket. This is one of: problem, incident, question, or task.
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External ID (text): A unique id you can use to link Zendesk Support tickets to local records.
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Priority (text): Priority defines the urgency with which the ticket should be addressed, "urgent", "high", "normal", and "low".
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Status (text): The state of the ticket , "new, "open", "pending", "hold", "solved", or "closed".
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Recipient (text): The original recipient email address of the ticket.
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Requester ID (number): Identification code of user who requested this ticket.
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Submitter ID (number): Identification code of the user who submitted the ticket; The submitter always becomes the author of the first comment on the ticket.
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Assignee ID (number): Identification code of what agent is currently assigned to the ticket.
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Group ID (number): Identification number of the group this ticket is assigned to.
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Forum Topic ID (number): The topic this ticket originated from, if any.
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Problem ID(number): Identification code of the problem this incident is linked to, if any.
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Due At (date): If this is a ticket of type "task" it has a due date. This date must be in ISO 8601 format. See ISO 8601.
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Ticket Form ID (number): The ID of the ticket form to render for this ticket - only applicable for enterprise accounts.
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Brand ID (number): The ID of the brand this ticket is associated with; this is only applicable for enterprise accounts.
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Tags (list): The array of tags applied to this ticket.
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Output Fields
- Ticket ID (number): Identification code of the new ticket.