Create Ticket
Create new ticket.
Input
| Field | Definition | Type | Required |
|---|---|---|---|
| Ticket | |||
| Subject | Value of the subject field for this ticket | String | FALSE |
| Description | First comment on the ticket (header for ticket) | String | TRUE |
| Comment | First comment on the ticket | String | FALSE |
| Type | Type of this ticket; options are problem, incident, question, or task. | Dropdown | FALSE |
| External ID | A unique ID you can use to link Zendesk Support tickets to local records | String | FALSE |
| Priority | Priority defines the urgency with which the ticket should be addressed; options are urgent, high, normal, and low. |
Dropdown | FALSE |
| Status | State of the ticket; options are new, open, pending, hold, solved, or closed. |
Dropdown | FALSE |
| Recipient | Original recipient email address of the ticket | String | FALSE |
| Requester ID | Identification code of user who requested this ticket | Number | TRUE |
| Submitter ID | Identification code of the user who submitted the ticket; The submitter always becomes the author of the first comment on the ticket. | Number | FALSE |
| Assignee ID | Identification code of what agent is currently assigned to the ticket | Number | FALSE |
| Group ID | Identification number of the group to which this ticket is assigned. | Number | FALSE |
| Forum Topic ID | Topic this ticket originated from, if any | Number | FALSE |
| Problem ID | Identification code of the problem this incident is linked to, if any | Number | FALSE |
| Due At | If this is a ticket of type task, then it has a due date. This date must be in ISO 8601 format. See ISO 8601. |
String | FALSE |
| Ticket Form ID | ID of the ticket form to render for this ticket; only applicable for enterprise accounts. | Number | FALSE |
| Brand ID | ID of the brand this ticket is associated with; only applicable for enterprise accounts. | Number | FALSE |
| Collaborator IDs | A list of collaborator IDs | List | FALSE |
| Tags | Array of tags applied to this ticket | List | FALSE |
| Is Public? | Indicates whether the ticket is public | Boolean | FALSE |
| Custom Fields | A dynamically generated list of any custom fields associated with users. See About custom field types. | Various | FALSE |
Output
| Field | Definition | Type |
|---|---|---|
|
Ticket ID |
Identification code of the new ticket |
Number |