Create Ticket

Create new ticket.

Input

Field Definition Type Required
Ticket
Subject Value of the subject field for this ticket String FALSE
Description First comment on the ticket (header for ticket) String TRUE
Comment First comment on the ticket String FALSE
Type Type of this ticket; options are problem, incident, question, or task. Dropdown FALSE
External ID A unique ID you can use to link Zendesk Support tickets to local records String FALSE
Priority Priority defines the urgency with which the ticket should be addressed; options are urgent, high, normal, and low. Dropdown FALSE
Status State of the ticket; options are new, open, pending, hold, solved, or closed. Dropdown FALSE
Recipient Original recipient email address of the ticket String FALSE
Requester ID Identification code of user who requested this ticket Number TRUE
Submitter ID Identification code of the user who submitted the ticket; The submitter always becomes the author of the first comment on the ticket. Number FALSE
Assignee ID Identification code of what agent is currently assigned to the ticket Number FALSE
Group ID Identification number of the group to which this ticket is assigned. Number FALSE
Forum Topic ID Topic this ticket originated from, if any Number FALSE
Problem ID Identification code of the problem this incident is linked to, if any Number FALSE
Due At If this is a ticket of type task, then it has a due date. This date must be in ISO 8601 format. See ISO 8601. String FALSE
Ticket Form ID ID of the ticket form to render for this ticket; only applicable for enterprise accounts. Number FALSE
Brand ID ID of the brand this ticket is associated with; only applicable for enterprise accounts. Number FALSE
Collaborator IDs A list of collaborator IDs List FALSE
Tags Array of tags applied to this ticket List FALSE
Is Public? Indicates whether the ticket is public Boolean FALSE
Custom Fields A dynamically generated list of any custom fields associated with users. See About custom field types. Various FALSE

Output

Field Definition Type

Ticket ID

Identification code of the new ticket

Number

Related topics

Zendesk connector

About the elements of Okta Workflows

Zendesk REST API Documentation