Zendesk connector

Zendesk is a customer relationship management (CRM) platform with software that facilitates customer engagement, sales, and support. You can create, read, update, and search tickets, and make custom API calls to the Zendesk API.

Authorize your Zendesk account

When you add a Zendesk card to a Flow for the first time, you need to set up a configuration for that connector. Setting up a configuration will allow you to connect to your Zendesk account, save the information, and reuse that configuration next time you build a Flow with the connector. You won't have to sign in every time you want to build a Flow with this connector. After you've set up one configuration, you can choose to use that configuration again, or set up a new one. See Authorization.

Zendesk connector event cards

Event

Description

New Comment On Ticket Trigger a Flow when a new comment is added to a Zendesk ticket.
New Ticket Trigger a Flow when a new ticket is created in Zendesk.
Updated Organization Trigger a Flow when an organization is updated in Zendesk.
Updated Ticket Trigger a Flow when a ticket is updated in Zendesk.

 

Zendesk connector action cards

Action

Description

Add User to Group Assign an agent to a group.

Add User to Organization

Add user to organization.

Comment on Ticket Add a comment to a ticket.
Create Ticket Create a new ticket in Zendesk.
Create User Create a new user.
Custom API Action Make a custom, authenticated HTTP call to the Zendesk API.
Delete User Delete user by user ID.

Download Attachment

Download an attachment that was uploaded to Zendesk.

List Group Members List members of a group.
Read Group Show group information.

Read Organization

Read an organization.

Read Ticket Read a ticket.

Read Ticket Attachments

Enter a ticket ID and return an array of attachments in Zendesk.

Read User Read a user.
Remove User from Group Remove user from a group.

Remove User from Organization

Remove a user from a specific organization.

Search Groups Search for single or multiple groups.
Search Tickets Search for a ticket.
Search Users Search for one or more users.
Update Ticket Update a ticket.
Update User Update existing user.

Upload Attachment

Upload a file and attach it to a ticket in Zendesk.