Zendesk connector

Zendesk is a customer relationship management (CRM) platform with software that facilitates customer engagement, sales, and support. You can create, read, update, and search tickets, and make custom API calls to the Zendesk API.

Authorize your Zendesk account

The first time you add a Zendesk card to a Flow, you need to set up a configuration for that connector. Setting up a configuration will allow you to connect to your Zendesk account, save the information, and reuse that configuration next time you build a Flow with the connector. You won't have to sign in every time you want to build a Flow with this connector. After you've set up one configuration, you can choose to use that configuration again, or set up a new one.

 

Zendesk connector event cards

Event

Description

New Comment On Ticket Trigger a Flow when a new comment is added to a Zendesk ticket.
New Ticket Trigger a Flow when a new ticket is created in Zendesk.
Updated Organization Trigger a Flow when an organization is updated in Zendesk.
Updated Ticket Trigger a Flow when a ticket is updated in Zendesk.

 

Zendesk connector action cards

Action

Description

Comment on Ticket Add a comment to a ticket.
Create Ticket Create a new ticket in Zendesk.
Custom API Action Make a custom, authenticated HTTP call to the Zendesk API.
Read Ticket Read a ticket.
Search Tickets Search for a ticket.
Update Ticket Update a ticket.