New Ticket

Start Flow when a new ticket is created.

This card monitors for tickets that are added within Zendesk.

Note: It takes up to 15 minutes for new or updated records in Zendesk to hit the Zendesk API, meaning the designer can't read new or updated records for at least 15 minutes after the time they are created. This means that the Run Now feature won't work for testing Flows that start with a Zendesk monitor. Please wait 20 minutes after creating or updating records for the monitor to run naturally in order to test Zendesk monitors in your Flows.

Output Fields

  • Ticket

    • Ticket ID(number) : The ID of the ticket.

    • Subject(text) : The subject of the ticket.

    • Description(text) : The first comment on a ticket.

    • Type(text) : The type of ticket.  Can be "problem", "incident", "question" or "task".

    • External ID(text) : An ID that you can assign to match this ticket with your own records.

    • Priority(text) : The priority of the ticket. Can be "urgent", "high", "normal", or "low".

    • Status(text) : The state of the ticket.  Can be "new", "open", "pending", "hold", "solved", or "closed".

    • Recipient Email(text) : The email address of the original recipient of the ticket.

    • Requester ID(number) : The ID of the user who requested the ticket.

    • Submitter ID(number) :The ID of the user who submitted the ticket.  The submitter is the author of the first comment on the ticket.

    • Assignee ID(number) : The ID of the agent to whom the ticket is assigned.

    • Organization ID(number) :  The ID of the organization of that the requester belongs to.

    • Group ID(number) : The ID of the group the user is assigned to.

    • Collaborator ID(list of number) : A comma-delimited list of the IDs of the users who are currently CC'd on the ticket.

    • Forum Topic ID(number) : The ID of the forum topic that the ticket originated from, if any.

    • Problem ID(number) : The ID of the problem that the ticket (if incident) is linked to, if any.

    • Has Incident ID(true/false) : Returns 'true' if the ticket type is 'problem'.  Returns 'false' otherwise.

    • Due At(text) : If this is a ticket of type "task", it has a due date in ISO 8601 format. See ISO 8601.

    • Tags(list of text) : A comma-delimited list of the tags associated with the ticket.

    • Via Channel(text) : A description of how the ticket was created (for example, "api", "web", "mobile").

    • Satisfication Score(number) : The satisfaction rating of the ticket, or the state of satisfaction ("offered" or "unoffered").

    • Satisfication Comment(text) : The comment(s) associated with the satisfaction rating, if any.

    • Sharing Agreement ID(list of number) : A comma-delimited list of the sharing agreement IDs used for this ticket.

    • Ticket Form ID(number) : The ID of the ticket form that was used to render this ticket, if any.

    • Brand ID(number) : The ID of the brand associated with this ticket.

    • Public?(true/false) : True if the comment is a public comment.  False otherwise.

    • Created At(text) : Date and time that the organization was created (for example, 2016-05-24T13:41:22Z).

    • Updated At(text) : Date and time that the ticket was most recently updated.

  • Custom Fields :A dynamically generated list of any custom fields associated with the ticket. See About custom field types for more information about custom fields.

See also