New Ticket

Start Flow when a new ticket is created.

This card monitors for tickets that are added within Zendesk.

Note

It takes up to 15 minutes for new or updated records in Zendesk to hit the Zendesk API, meaning the designer can't read new or updated records for at least 15 minutes after the time they are created. This means that the Run Now feature won't work for testing Flows that start with a Zendesk monitor. Please wait 20 minutes after creating or updating records for the monitor to run naturally in order to test Zendesk monitors in your Flows.

Output

Field Definition Type
Ticket
Ticket ID ID of the ticket Number
Ticket URL URL of the ticket String
External ID An ID that you can assign to match this ticket with your own records String
Created At Date and time that the ticket was created; for example, 2016-05-24T13:41:22Z. String
Updated At Date and time that the ticket was most recently updated String
Type The type of ticket; possible values are problem, incident, question, or task. String
Subject Subject of the ticket String
Description First comment on a ticket String
Priority Priority of the ticket; values are urgent, high, normal, or low. String
Status State of the ticket. values are new, open, pending, hold, solved, or closed. String
Recipient Email address of the original recipient of the ticket String
Requester ID ID of the user who requested the ticket Number
Submitter ID ID of the user who submitted the ticket; the submitter is the author of the first comment on the ticket. Number
Assignee ID ID of the agent to whom the ticket is assigned Number
Collaborator IDs A comma-delimited list of the IDs of the users who are currently CC'ed on the ticket. List
Organization ID ID of the organization to which the requester belongs Number
Group ID The ID of the group to which the user is assigned Number
Forum topic ID The ID of the forum topic from which the ticket originated, if any Number
Problem ID The ID of the problem to which the ticket (if incident) is linked, if any Number
Has incidents? Returns true if the ticket type is problem. Returns false otherwise. Boolean
Due at If this is a ticket of type task, it has a due date in ISO 8601 format. See ISO 8601. String
Tags A comma-delimited list of the tags associated with the ticket. List
Via channel A description of how the ticket was created; possible values are api, web, or mobile. String
Satisfaction score Satisfaction rating of the ticket, or the state of satisfaction (offered or unoffered). Number
Satisfaction comment Comment(s) associated with the satisfaction rating, if any String
Sharing agreement ID A comma-delimited list of the sharing agreement IDs used for this ticket List
Ticket form ID ID of the ticket form that was used to render this ticket, if any Number
Brand ID ID of the brand associated with this ticket Number
Custom fields A dynamically generated list of any custom fields associated with the ticket. See About custom field types for more information about custom fields. Various

Related topics

Zendesk connector

About the elements of Okta Workflows

Zendesk REST API Documentation