Updated Ticket

This card monitors for tickets that are updated within Zendesk.

Note

It takes up to 15 minutes for new or updated records in Zendesk to hit the Zendesk API, meaning the designer can't read new or updated records for at least 15 minutes after the time they are created. This means that the Run Now feature won't work for testing Flows that start with a Zendesk monitor. Please wait 20 minutes after creating or updating records for the monitor to run naturally in order to test Zendesk monitors in your Flows.

Output

Any custom fields that exist will appear under 'Record'.

Field Definition Type
Ticket
Ticket ID The ID of the ticket. String
Ticket URL The URL of the ticket. String
External ID An ID that you can assign to match this ticket with your own records. String
Created at Date and time that the ticket was created (for example, 2016-05-24T13:41:22Z). Date & Time
Updated at Date and time that the ticket was most recently updated. Date & Time
Type The type of ticket. Can be "problem", "incident", "question" or "task". String
Subject The subject of the ticket. String
Description The first comment on a ticket. String
Priority The priority of the ticket. Can be "urgent", "high", "normal", or "low". String
Status The state of the ticket. Can be "new", "open", "pending", "hold", "solved", or "closed". String
Recipient The email address of the original recipient of the ticket. String
Requester ID The ID of the user who requested the ticket. String
Submitter ID The ID of the user who submitted the ticket. The submitter will is the author of the first comment on the ticket. String
Assignee ID The ID of the agent to whom the ticket is assigned. String
Collaborator IDs A comma-delimited list of the IDs of the users who are currently CC'd on the ticket. String
Organization ID The ID of the organization of that the requester belongs to. String
Group ID The ID of the group the user is assigned to. String
Forum topic ID The ID of the forum topic that the ticket originated from, if any. String
Problem ID The ID of the problem that the ticket (if incident) is linked to, if any. String
Has Incidents? If 'true', the ticket type is 'problem'. String
Due at The due date of the ticket if it is of type 'task'. String
Tags A comma-delimited list of the tags associated with the ticket. String
Via channel A description of how the ticket was created (for example, "api", "web", "mobile"). String
Satisfaction score The satisfaction rating of the ticket, or the state of satisfaction ("offered" or "unoffered"). String
Sharing agreement IDs A list of numbers of the sharing agreement IDs used for this ticket. List
Ticket form ID The ticket form ID. String
Brand ID The ID of the brand associated with this ticket. String
Custom Fields A dynamically generated list of any custom fields associated with the ticket. See About custom field types for more information about custom fields. Various
Context
Execution ID Unique identifier associated with the execution of the Flow. String

Related topics

Zendesk connector

About the elements of Okta Workflows

Zendesk REST API Documentation