Read Ticket

Read a ticket.

Input Fields

  • Read By

    • Ticket ID (number): Unique Identification number of the ticket that will be read by this card. The ID could be found in the URL of the document in this format : http://<your_domain>.zendesk.com/agent/tickets/<ticket_ID>.

Output Fields

  • Ticket

    • Ticket URL (text): The website URL the ticket is associated with.

    • External ID (text): A unique id you can use to link Zendesk Support tickets to local records.

    • Created At (date): Time and date organization was created.

    • Updated At (date): Time and date organization was last updated.

    • Type (text): The type of this ticket. This is one of: problem, incident, question, or task.

    • Subject (text): The value of the subject field for this ticket.

    • Description* (text): The first comment on the ticket (header for ticket).

    • Priority (text): Priority defines the urgency with which the ticket should be addressed, "urgent", "high", "normal", and "low".

    • Status (text): The state of the ticket , "new, "open", "pending", "hold", "solved", or "closed".

    • Recipient (text): The original recipient email address of the ticket.

    • Requester ID (number): Identification code of  user who requested this ticket.

    • Submitter ID (number): The identification code of the user who submitted the ticket. The submitter always becomes the author of the first comment on the ticket.

    • Assignee ID (number): Identification code of what agent is currently assigned to the ticket.

    • Collaborator ID (number): Identification code of who is currently CC'ed on the ticket

    • Group ID (number): Identification number of the group this ticket is assigned to.

    • Forum Topic ID (number): The topic this ticket originated from, if any.

    • Problem ID(number): Identification code of the problem this incident is linked to, if any.

    • Has Incidents? (yes or no): Is true of this ticket has been marked as a problem, false otherwise.

    • Due At (date): If this is a ticket of type "task" it has a due date. The date must be in ISO 8601 format. See ISO 8601.

    • Tags (list): The array of tags applied to this ticket.

    • Via Channel (text): This object explains how the ticket was created using channels.

    • Satisfaction Score (text): The rating: "offered", "unoffered", "good" or "bad".

    • Satisfaction Comment (text): The comment received with this rating, if available

    • Sharing Agreement IDs (list): The IDs of the sharing agreements used for this ticket.

    • Ticket Form ID (number): The ID of the ticket form to render for this ticket - only applicable for enterprise accounts.

    • Brand ID (number): The ID of the brand this ticket is associated with; this is only applicable for enterprise accounts.

See also