Read Ticket
Read a ticket.
Input
| Field | Definition | Type | Required |
|---|---|---|---|
|
Read By |
|||
|
Ticket ID |
Unique identification number of the ticket that will be read by this card. The ID can be found in the URL of the document in this format: http://<your_domain>.zendesk.com/agent/tickets/<ticket_ID>. |
Text | TRUE |
Output
| Field | Definition | Type |
|---|---|---|
|
Ticket |
||
|
Ticket URL |
Website URL with which the ticket is associated. |
Text |
|
External ID |
A unique ID you can use to link Zendesk Support tickets to local records. |
Text |
|
Created At |
Date and time when the object was created. | Text |
|
Updated At |
Time and date organization was last updated. |
Text |
|
Type |
Type of this ticket. Options are problem, incident, question, or task. |
Text |
|
Subject |
Value of the subject field for this ticket. |
Text |
|
Description |
First comment on the ticket (header for ticket). |
Text |
|
Priority |
Priority defines the urgency with which the ticket should be addressed; options are urgent, high, normal, and low. |
Text |
|
Status |
State of the ticket; options are new, open, pending, hold, solved, or closed. |
Text |
|
Recipient |
Original recipient email address of the ticket. |
Text |
|
Requester ID |
Identification code of user who requested this ticket. |
Number |
|
Submitter ID |
Identification code of the user who submitted the ticket. The submitter always becomes the author of the first comment on the ticket. |
Number |
|
Assignee ID |
Identification code of the agent that's currently assigned to the ticket. |
Number |
|
Collaborator IDs |
Identification codes of agents who are currently CC'ed on the ticket. |
List |
|
Group ID |
Identification number of the group to which ticket is assigned. |
Number |
|
Forum Topic ID |
Topic this ticket originated from, if any. |
Number |
|
Problem ID |
Identification code of the problem this incident is linked to, if any. |
Number |
|
Has Incidents? |
Is true of this ticket has been marked as a problem, false otherwise. |
True/False |
|
Due At |
If this is a ticket of type "task" it has a due date. The date must be in ISO 8601 format. |
Text |
|
Tags |
Array of tags applied to this ticket. |
List |
|
Via Channel |
A description of how the ticket was created; possible values are api, web, or mobile. |
Text |
|
Satisfaction Score |
Rating: offered, unoffered, good, or bad. |
Text |
|
Satisfaction Comment |
Comment received with this rating, if available. |
Text |
|
Sharing Agreement IDs |
IDs of the sharing agreements used for this ticket. |
List |
|
Ticket Form ID |
ID of the ticket form to render for this ticket; only applicable for enterprise accounts. |
Number |
|
Brand ID |
The ID of the brand with which this ticket is associated; only applicable for enterprise accounts. |
Number |
|
Custom Fields |
A dynamically generated list of any custom fields associated with users. For more information on custom fields, see About custom field types. |
Various |