Read Ticket

Read a ticket.

Input

Field Definition Type Required
Read By
Ticket ID Unique identification number of the ticket that will be read by this card. The ID can be found in the URL of the document in this format: http://<your_domain>.zendesk.com/agent/tickets/<ticket_ID> String TRUE

Output

Field Definition Type
Ticket
Ticket URL Website URL with which the ticket is associated String
External ID A unique ID you can use to link Zendesk Support tickets to local records String
Created At Time and date organization was created String
Updated At Time and date organization was last updated String
Type The type of this ticket. Options are problem, incident, question, or task. String
Subject Value of the subject field for this ticket String
Description First comment on the ticket (header for ticket) String
Priority Priority defines the urgency with which the ticket should be addressed; options are urgent, high, normal, and low. String
Status State of the ticket; options are new, open, pending, hold, solved, or closed. String
Recipient Original recipient email address of the ticket String
Requester ID Identification code of user who requested this ticket Number
Submitter ID Identification code of the user who submitted the ticket. The submitter always becomes the author of the first comment on the ticket. Number
Assignee ID Identification code of the agent that's currently assigned to the ticket Number
Collaborator IDs Identification codes of agents who are currently CC'ed on the ticket List
Group ID Identification number of the group to which ticket is assigned Number
Forum Topic ID Topic this ticket originated from, if any Number
Problem ID Identification code of the problem this incident is linked to, if any Number
Has Incidents? Is true of this ticket has been marked as a problem, false otherwise. Boolean
Due At If this is a ticket of type "task" it has a due date. The date must be in ISO 8601 format. See ISO 8601. String
Tags Array of tags applied to this ticket List
Via Channel A description of how the ticket was created; possible values are api, web, or mobile. String
Satisfaction Score The rating: offered, unoffered, good, or bad. String
Satisfaction Comment Comment received with this rating, if available String
Sharing Agreement IDs IDs of the sharing agreements used for this ticket List
Ticket Form ID ID of the ticket form to render for this ticket; only applicable for enterprise accounts. Number
Brand ID The ID of the brand with which this ticket is associated; only applicable for enterprise accounts. Number
Custom Fields A dynamically generated list of any custom fields associated with users. See About custom field types. Various

Related topics

Zendesk connector

About the elements of Okta Workflows

Zendesk REST API Documentation