Read Ticket
Read a ticket.
Input
| Field | Definition | Type | Required |
|---|---|---|---|
| Read By | |||
| Ticket ID | Unique identification number of the ticket that will be read by this card. The ID can be found in the URL of the document in this format : http://<your_domain>.zendesk.com/agent/tickets/<ticket_ID>. | String | TRUE |
Output
| Field | Definition | Type |
|---|---|---|
| Ticket | ||
| Ticket URL | The website URL the ticket is associated with. | String |
| External ID | A unique ID you can use to link Zendesk Support tickets to local records. | String |
| Created At | Time and date organization was created. | String |
| Updated At | Time and date organization was last updated. | String |
| Type | The type of this ticket. This is one of: problem, incident, question, or task. | String |
| Subject | The value of the subject field for this ticket. | String |
| Description | The first comment on the ticket (header for ticket). | String |
| Priority | Priority defines the urgency with which the ticket should be addressed, "urgent", "high", "normal", and "low". | String |
| Status | The state of the ticket , "new, "open", "pending", "hold", "solved", or "closed". | String |
| Recipient | The original recipient email address of the ticket. | String |
| Requester ID | Identification code of user who requested this ticket. | Number |
| Submitter ID | The identification code of the user who submitted the ticket. The submitter always becomes the author of the first comment on the ticket. | Number |
| Assignee ID | Identification code of the agent that's currently assigned to the ticket. | Number |
| Collaborator IDs | Identification codes of agents who are currently CC'ed on the ticket | List |
| Group ID | Identification number of the group this ticket is assigned to. | Number |
| Forum Topic ID | The topic this ticket originated from, if any. | Number |
| Problem ID | Identification code of the problem this incident is linked to, if any. | Number |
| Has Incidents? | Is true of this ticket has been marked as a problem, false otherwise. | Boolean |
| Due At | If this is a ticket of type "task" it has a due date. The date must be in ISO 8601 format. See ISO 8601. | String |
| Tags | The array of tags applied to this ticket. | List |
| Via Channel | This object explains how the ticket was created using channels. | String |
| Satisfaction Score | The rating: "offered", "unoffered", "good" or "bad". | String |
| Satisfaction Comment | The comment received with this rating, if available | String |
| Sharing Agreement IDs | The IDs of the sharing agreements used for this ticket. | List |
| Ticket Form ID | The ID of the ticket form to render for this ticket - only applicable for enterprise accounts. | Number |
| Brand ID | The ID of the brand this ticket is associated with; this is only applicable for enterprise accounts. | Number |
| Custom Fields | A dynamically generated list of any custom fields associated with users. More on custom Fields. | Various |