Read Ticket
Read a ticket.
Input
| Field | Definition | Type | Required |
|---|---|---|---|
| Read By | |||
| Ticket ID | Unique identification number of the ticket that will be read by this card. The ID can be found in the URL of the document in this format: http://<your_domain>.zendesk.com/agent/tickets/<ticket_ID> |
String | TRUE |
Output
| Field | Definition | Type |
|---|---|---|
| Ticket | ||
| Ticket URL | Website URL with which the ticket is associated | String |
| External ID | A unique ID you can use to link Zendesk Support tickets to local records | String |
| Created At | Time and date organization was created | String |
| Updated At | Time and date organization was last updated | String |
| Type | The type of this ticket. Options are problem, incident, question, or task. | String |
| Subject | Value of the subject field for this ticket | String |
| Description | First comment on the ticket (header for ticket) | String |
| Priority | Priority defines the urgency with which the ticket should be addressed; options are urgent, high, normal, and low. |
String |
| Status | State of the ticket; options are new, open, pending, hold, solved, or closed. |
String |
| Recipient | Original recipient email address of the ticket | String |
| Requester ID | Identification code of user who requested this ticket | Number |
| Submitter ID | Identification code of the user who submitted the ticket. The submitter always becomes the author of the first comment on the ticket. | Number |
| Assignee ID | Identification code of the agent that's currently assigned to the ticket | Number |
| Collaborator IDs | Identification codes of agents who are currently CC'ed on the ticket | List |
| Group ID | Identification number of the group to which ticket is assigned | Number |
| Forum Topic ID | Topic this ticket originated from, if any | Number |
| Problem ID | Identification code of the problem this incident is linked to, if any | Number |
| Has Incidents? | Is true of this ticket has been marked as a problem, false otherwise. | Boolean |
| Due At | If this is a ticket of type "task" it has a due date. The date must be in ISO 8601 format. See ISO 8601. | String |
| Tags | Array of tags applied to this ticket | List |
| Via Channel | A description of how the ticket was created; possible values are api, web, or mobile. |
String |
| Satisfaction Score | The rating: offered, unoffered, good, or bad. |
String |
| Satisfaction Comment | Comment received with this rating, if available | String |
| Sharing Agreement IDs | IDs of the sharing agreements used for this ticket | List |
| Ticket Form ID | ID of the ticket form to render for this ticket; only applicable for enterprise accounts. | Number |
| Brand ID | The ID of the brand with which this ticket is associated; only applicable for enterprise accounts. | Number |
| Custom Fields | A dynamically generated list of any custom fields associated with users. See About custom field types. | Various |