Update Ticket

Update a ticket.

Input Fields

  • Update by

    • Ticket ID (number): The unique identification number of the ticket that will be updated by this card. The ID can be found in the URL of the document in this format : http://<your_domain>.zendesk.com/agent/tickets/<ticket_ID>.
  • Ticket

    • Subject (text): The value of the subject field for this ticket.

    • Type (text): The type of this ticket. This is one of: problem, incident, question, or task.

    • External ID (text): A unique id you can use to link Zendesk Support tickets to local records.

    • Priority (text): Priority defines the urgency with which the ticket should be addressed, urgent, high, normal, and low.

    • Status (text): The state of the ticket. For example, new, open, pending, hold, solved, or closed.

    • Recipient (text): The original recipient email address of the ticket.

    • Requester ID (number): Identification code of user who requested this ticket.

    • Submitter ID (number): The identification code of the user who submitted the ticket. The submitter always becomes the author of the first comment on the ticket.

    • Assignee ID (number): Identification code of what agent is currently assigned to the ticket.

    • Group ID (number): Identification number of the group this ticket is assigned to.

    • Forum Topic ID (number): The topic this ticket originated from, if any.

    • Problem ID(number): Identification code of the problem this incident is linked to, if any.

    • Due At (date): If this is a ticket of type "task" it has a due date. This date must be in ISO 8601 format. See ISO 8601.

    • Ticket Form ID (number): The ID of the ticket form to render for this ticket - only applicable for enterprise accounts.

    • Brand ID (number): The ID of the brand this ticket is associated with; this is only applicable for enterprise accounts.

    • Tags (list): The array of tags applied to this ticket.

  • Output Fields

    • There are no output fields.

See also