Search Users
Search for one or more users.
Options
| Field | Definition | Type | Required |
|---|---|---|---|
|
Return |
Choose from Single user and All matching users. Single user - If selected, this card returns the first user that matches your search. Use this option when you're looking for a specific user. All matching users - If selected, this card returns a collection of users that match your search. Use this option when you're looking for a filtered set of users. |
Dropdown | TRUE |
Input
| Field | Definition | Type | Required |
|---|---|---|---|
|
User |
|||
|
Name |
Name of the user. | Text | FALSE |
|
External ID |
Unique external ID of the user. | Text | FALSE |
|
|
Primary email address of the user. |
Text | FALSE |
|
Phone |
Primary phone number of the user. |
Text | FALSE |
|
Group |
Name of group which the user is associated. |
Text | FALSE |
|
Details |
Additional miscellaneous details about the user. For example, address. |
Text | FALSE |
|
Notes |
Notes about the user. |
Text | FALSE |
|
Organization |
Name of organization with which a user is associated. |
Text | FALSE |
|
Role |
Role of the user. Possible values are "end-user", "agent", or "admin". |
Text | FALSE |
|
Tags |
Tags for a user. Only present if your account has user tagging available. |
List | FALSE |
|
Custom Fields |
A dynamically generated list of any custom fields associated with users. More on custom Fields. |
Various |
FALSE |
Output
| Field | Definition | Type |
|---|---|---|
|
Users |
||
|
User ID |
Unique identifier of the user. | Text |
|
User URL |
A URL of the user. |
Text |
|
Name |
Name of the user. | Text |
|
|
User's primary email address. |
Text |
|
Created At |
Date and time when the object was created. |
Time & Date |
|
Updated At |
Time and date the user was updated. |
Time & Date |
|
Timezone |
Time zone of the user; see Time Zone. |
Text |
|
IANA Timezone |
IANA time zone of the user. |
Text |
|
Phone |
Phone number of the user. |
Text |
|
Shared Phone Number |
If true, the phone number is shared. |
True/False |
|
Locale ID |
Language identifier of the user. |
Number |
|
Locale |
Locale of the user; this is a BCP-47 compliant tag. |
Text |
|
Organization ID |
Identification code of the organization to which the user is associated. |
Number |
|
Role |
Role of the user. Possible values are "end-user", "agent", or "admin". |
Text |
|
Verified? |
Identity of the user is verified. If true, user is verified. |
True/False |
|
External ID |
Unique external ID of the user. | Text |
|
Tags |
Tags for a user. Only present if your account has user tagging available. |
Text |
|
Alias |
Alias displayed to end users. |
Text |
|
Active? |
If false, the user was deleted. |
True/False |
|
Shared? |
If the user is shared from a different Zendesk Support instance. If true, user is shared. |
True/False |
|
Shared Agent? |
If true, user is a shared agent from another support instance. |
True/False |
|
Last Login At |
Last time the user signed in. |
Date & Time |
|
Two Factor Auth Enabled |
If true, two factor authentication is enabled. |
True/False |
|
Signature |
Signature of the user; only agents and admins have a signature. |
Text |
|
Details |
Additional miscellaneous details about the user, such as an address. |
Text |
|
Notes |
Notes about the user. |
Text |
|
Role Type |
Role type of the user. |
Number |
|
Custom Role ID |
Custom role of the user. |
Number |
|
Moderator? |
If true, the user has forum moderation capabilities. |
True/False |
|
Ticket Restriction |
Specifies tickets to which the user has access. |
Text |
|
Private Comments Only? |
If true, the user can only create private comments. |
True/False |
|
Restricted Agent? |
If true, the agent has restrictions. |
True/False |
|
Suspended? |
If true, the agent is suspended. |
True/False |
|
Chat Only? |
If true, the user is a chat-only agent. |
True/False |
|
Default Group ID |
Default group ID of the user. |
Number |
|
Report CSV? |
If true, the user can access the CSV report. |
True/False |
|
Custom Fields |
A dynamically generated list of any custom fields associated with users. See About custom field types. |
Various |