New Comment On Ticket

This card monitors all Zendesk tickets for new comments.


It takes up to 15 minutes for new or updated records in Zendesk to hit the Zendesk API, meaning the designer can't read new or updated records for at least 15 minutes after the time they are created. This means that the Run Now feature won't work for testing Flows that start with a Zendesk monitor. Please wait 20 minutes after creating or updating records for the monitor to run naturally in order to test Zendesk monitors in your Flows.


Field Definition Type
Comment type

The type of comment. This is one of:

  • Public reply: This event will only be triggered for new public comments.
  • Internal: This event will only be triggered for new private comments.
  • All: This event will be triggered for all new comments.
Ticket ID A unique identification code for ticket. Number
Comment ID A unique identification code for comment. Number
Body The comment in text. String
Body (HTML) The comment with HTML. String
Author ID The user ID of the comment's author. Number
Attachments A comma-delimited list of attachment IDs associated with the comment. List
Via channel A description of how the ticket was created (for example, "api, "web", "mobile"). String
Created At Date and time that the ticket was created (for example, 2016-05-24T13:41:22Z). String
Public? If true, the comment is public. Boolean
Execution ID Unique identifier associated with the execution of the Flow. String

Related topics

Zendesk connector

About the elements of Okta Workflows

Zendesk REST API Documentation