New Comment On Ticket

This card monitors all Zendesk tickets for new comments.

It takes up to 15 minutes for new or updated records in Zendesk to hit the Zendesk API, meaning the designer can't read new or updated records for at least 15 minutes after the time they are created. This means that the Run Now feature won't work for testing flows that start with a Zendesk monitor. Please wait 20 minutes after creating or updating records for the monitor to run naturally in order to test Zendesk monitors in your flows.

Output

Field Definition Type

Comment type

Type of comment. Possible values are:

  • Public reply: This event will only be triggered for new public comments.
  • Internal: This event will only be triggered for new private comments.
  • All: This event will be triggered for all new comments.
 Dropdown

Comment

Ticket ID

A unique identification code for ticket.

 Number

Comment ID

A unique identification code for comment.

 Number

Body

Comment in text.

 Text

Body (HTML)

Comment with HTML.

 Text

Author ID

User ID of the comment's author.

 Number

Attachments

A comma-delimited list of attachment IDs associated with the comment.

 List

Via channel

A description of how the ticket was created; for example, "api, "web", "mobile".

 Text

Created At

Date and time when the object was created. Text

Public?

Indicates whether the new comment is public.

 True/False