New Comment On Ticket
This card monitors all Zendesk tickets for new comments.
It takes up to 15 minutes for new or updated records in Zendesk to hit the Zendesk API, meaning the designer can't read new or updated records for at least 15 minutes after the time they are created. This means that the Run Now feature won't work for testing Flows that start with a Zendesk monitor. Please wait 20 minutes after creating or updating records for the monitor to run naturally in order to test Zendesk monitors in your Flows.
Output
| Field | Definition | Type |
|---|---|---|
| Comment type |
The type of comment. This is one of:
|
Dropdown |
| Comment | ||
| Ticket ID | A unique identification code for ticket. | Number |
| Comment ID | A unique identification code for comment. | Number |
| Body | The comment in text. | String |
| Body (HTML) | The comment with HTML. | String |
| Author ID | The user ID of the comment's author. | Number |
| Attachments | A comma-delimited list of attachment IDs associated with the comment. | List |
| Via channel | A description of how the ticket was created (for example, "api, "web", "mobile"). | String |
| Created At | Date and time that the ticket was created (for example, 2016-05-24T13:41:22Z). | String |
| Public? | If true, the comment is public. | Boolean |
| Context | ||
| Execution ID | Unique identifier associated with the execution of the Flow. | String |