Troubleshooting Group Push

The most important concept to understand in pushing groups is that pushed groups are managed from Okta. Making changes from the target app causes a misalignment with Okta and creates a number of problems. Some can be diagnosed through the Errors page, while others may not.

When an error occurs, alerts display a red error panel and menu of possible issues.

  • The red Information button displays the "time of failure" details and the probable cause.
  • The Retry All Groups button allows you to simultaneously re-push the groups after making corrections.

 

Users shown as inactive in Okta are not pushed to the downstream app. Inactive users must be reactivated and then the group re-pushed. If the inactive user is part of more than one group, they must be re-pushed to all groups in which they are members.

Common issues