Configure biometrics in your Okta Verify account on Android devices

In some organizations, you can set up biometrics in Okta Verify as an additional way to confirm your identity when you sign in to apps protected by Okta.

Okta Verify features are available based on configurations made by your organization.

Tasks

Enable biometrics

Note for administrators: This feature is only available on Okta Identity Engine.

On Android 12, you can’t enable biometrics if Okta Verify is installed in your work profile. Skip the biometrics enablement step if you can. Contact your organization’s Support team if you’re stuck.

If you didn’t enable biometrics during the Okta Verify account setup, you might be prompted to do so later. Follow the prompts in the app.

If you change the biometric settings on your device, you go out of sync with the Okta Verify settings. If prompted, sync or enable biometrics.

  1. Open Okta Verify and tap your account.
  2. On the Account details page, go to the Options section and turn on Use biometrics.

    Biometrics turned off in Okta Verify

  3. If prompted, go to your device Settings to configure biometrics. Then, return to Okta Verify to set it up in the app.
  4. If prompted, confirm your identity. Tap Sign in.
  5. Enter your organization's email address. This is the email where you received the setup instructions from your technology department.

    The Setup Complete screen indicates what authentication methods were enabled.

  6. Tap Done to finalize the procedure. The biometrics toggle is now on.

    Disabling biometrics in Okta Verify

Disable biometrics

Note for administrators: This feature is only available on Okta Identity Engine.

If biometric verification is mandatory in your organization, you can’t disable it.

  1. Open Okta Verify and tap your account.
  2. On the Account details page, go to the Options section and turn off Use biometrics.

    Disabling biometrics in Okta Verify

  3. When prompted, verify your identity with biometrics.

The biometric verification option is now disabled.

Biometrics turned off in Okta Verify

Related topics

See Okta Verify account details on Android devices

Manage Okta Verify accounts on Android devices