Troubleshoot Okta Verify on iOS devices

Learn how to troubleshoot Okta Verify problems. If your problem persists, contact your organization's help desk.

Can't sign in with push notifications

  • The sign-in page tells you to check Okta Verify, but the app doesn't receive the push notification.
  • You can't sign in to your account even if you approve the push notification sent to your device.

Ensure that these conditions are met:

  • In Okta Verify on your device, you have an account for your organization. This organization provides the app that you are trying to sign in to.
  • Okta Verify notifications are turned on.
  • The date and time on your device are set to automatic. The clock on your device must be in sync with the time maintained by your cellular provider's network. Small differences between your device clock and the network clock can cause issues.
  • The latest version of Okta Verify is installed on your device. For details, see Set up Okta Verify on iOS devices.
  • See Troubleshoot missing Okta Verify push notifications on iOS devices.

If your problem persists, contact your IT admin or help desk, or restore your account. See Restore Okta Verify on the same iOS device.

Can't sign in with a code

  • The sign-in page tells you to enter a code from the Okta Verify app, but you don't see the code in the app.
  • Although you enter the correct code from Okta Verify, you still can't sign in or you receive an error.

Ensure that these conditions are met:

  • In Okta Verify on your device, you have an account for your organization. This organization provides the app that you are trying to sign in to.
  • The date and time on your device are set to automatic. The clock on your device must be in sync with the time maintained by your cellular provider's network. Even small differences between your device clock and the network clock can cause issues.
  • The latest version of Okta Verify is installed on your device. For details, see Set up Okta Verify on iOS devices.

Okta Verify keeps generating a code although you're not looking for a code to sign in

The six-digit code is one way to authenticate. The Okta Verify app generates this code every 30 seconds when you open it. After you close Okta Verify, the code is no longer generated. The performance of your phone is not affected.

You need the code only if you selected the Okta Verify code option in the authentication window. If you authenticate with Okta Verify push notifications, you don't need this code.

Okta Verify authentication factor in the sign-in prompt

Link for authentication using a code generated by Okta Verify

Can't sign in with Okta FastPass in Incognito mode on Chromium browsers

In Incognito mode on Chromium browsers, when you tap Sign in with Okta FastPass or Use Okta FastPass , Okta Verify doesn't launch.

This is known behavior. It is due to a feature in Google Chrome v75.0.3770.70 that affects all Chromium browsers (for example, Chrome, Brave, and Microsoft Edge). With this feature, links that are clicked in Incognito mode no longer open native applications. Exit Incognito mode on your Chromium browser and try again.

Related topics

Okta Verify for iOS FAQ