Okta Verify for iOS FAQ
Okta Verify features are available based on configurations made by your organization.
Setting up Okta Verify
What is Okta Verify?
Okta Verify is a mobile app that you can use to confirm your identity when you sign in to your apps protected by Okta.
What can I do with the Okta Verify app?
This is what you can do with the Okta Verify app:
- Add an account to register your device with your organization’s Okta solution.
- Add accounts that require Okta Verify for authentication.
- Confirm your identity to prove that you’re the one who tries to access the resources protected by Okta.
- Manage the enrolled accounts.
This is what you can’t do from the Okta Verify app:
- Only if your organization supports Okta FastPass, you can open the apps dashboard directly from Okta Verify. See Open the Okta End-User Dashboard from Okta Verify on iOS devices. If you can’t access the apps dashboard directly from Okta Verify, sign in to your account from a desktop computer, from a mobile browser, or use the Okta Mobile app.
- Okta Verify doesn’t load apps. To open your app account, access your organization’s app link or open the apps dashboard. Then, select a sign-in method such as a code or a push notification.
- You can’t reset your Okta Verify enrollment directly from the app. See Restore Okta Verify on the same iOS device.
Where do I download the Okta Verify app?
Okta Verify is available in the Apple App Store.
I'm using Okta Verify for the first time. How do I set it up?
If you're a new user, see Set up Okta Verify on iOS devices.
What’s the difference between the terms register, reset, restore, set up, and enroll?
When working with Okta Verify, those terms all mean essentially the same thing: establishing or re-establishing a connection between your Okta account and the specific Okta Verify app installed on your device.
How do I sign in to my organization's applications securely with Okta Verify?
To learn how to sign in to apps with Okta Verify, see Sign in with Okta Verify on iOS devices
I keep reading about Okta End-User Dashboard. What is it?
The Okta End-User Dashboard is a platform that offers secure access to your enterprise applications and information. The dashboard shows all of the apps available to you and also allows you to edit your profile settings. See Okta End-User Dashboard.
Restore your Okta Verify enrollment
For detailed instructions, see Restore Okta Verify on the same iOS device.
How do I know if I need to restore my Okta Verify enrollment?
If any of the following applies to you, you may need to reset Okta Verify yourself or ask your IT admin to reset it for you:
- You set up Okta Verify already but accidentally deleted the app from your device.
- You had to wipe and reset your device.
Can I use Okta Verify on more than one device?
Some organizations restrict the use of Okta Verify to only one device at a time. Contact your help desk to find out what is applicable in your case.
Can I transfer my existing Okta Verify enrollment from one device to another?
For security reasons, you might be able to transfer Okta Verify from one device to another only if you first remove the existing Okta Verify enrollment tied to your original device. Then, enroll your new device in Okta Verify as described in Add your Okta Verify account on a new iOS device from the Dashboard settings page. If you can't access your Okta End-User Dashboard, contact your company's help desk.
I got a new device, don't have my previous one, and I don’t have additional Okta security methods set up. Can I reinstall Okta Verify and set it up myself without contacting my IT administrator?
No. If you no longer have your previous device with Okta Verify installed on it and you aren't enrolled in an additional Okta authentication factor, you have to contact your company's help desk.
I deleted Okta Verify from my device. Can I reinstall it and set up Okta Verify myself without contacting my IT administrator?
If you have Okta Verify installed on a different device, or other Okta security methods set up, such as Phone (SMS or Voice Call), Security Key or Biometric authenticator, or Google Authenticator, use one of these authenticators to sign in to the Okta End-User Dashboard. Click the arrow beside your name and go to Settings. Scroll down to Extra Verification or Security Methods. For Okta Verify, click Set Up. Follow the instructions to add a new Okta Verify account on your device. If you can’t sign in to the Okta End-User Dashboard, contact your organization’s help desk.
I use Okta Verify to store one-time passwords (OTP) for non-Okta services (for example, Github). Can I transfer those passwords to Okta Verify on my new device?
No. Before deleting Okta Verify from your device or getting a new device, you must sign in to your non-Okta services to set up your new device with those codes. You will not be able to retrieve the codes after you no longer have access to Okta Verify on your original device.
Codes and Keys
What is a QR code and why do I need to use it for Okta Verify?
A QR code is a universal barcode that can be scanned and read by your device's camera. Okta uses QR codes to enroll your device with your Okta account. Usually, you only do this once, but if you have to reset your account, you scan a new QR code to enroll again successfully. For how to scan the QR code, see Set up Okta Verify on your iOS device by using a QR code .
If you can't scan the QR code, see Set up Okta Verify on your iOS device by using your sign-in URL or Set up Okta Verify on your iOS device by using an activation link or secret key.
What is the secret key and do I need it to sign in to my account?
When you enroll your device with Okta Verify for the first time, you have different options, depending on your company’s configuration. If you can’t set up your account with a QR code, Okta generates a secret key that you can enter in Okta Verify to set up your account. The secret key is not the Okta Verify 6-digit code that you enter in the sign-in window when you access your Okta-protected apps. To learn more about using the secret key, see Set up Okta Verify on your iOS device by using an activation link or secret key.
When I open Okta Verify, I see a six-digit code. What is it for?
When you access apps protected by Okta, Okta Verify generates a code that you can enter in the sign-in window to confirm your identity. You need this code only if you select the Okta Verify code option in the authentication window.
You don’t have to use the code to sign in with Okta Verify. You can also authenticate with Okta Verify push notifications if your organization configured this option.
The six-digit code is renewed every 30 seconds. After you close Okta Verify, the code is no longer generated.
The performance of your phone is not affected.
What is the blue loading bar above the code in Okta Verify?
This is not a loading bar. It’s a progress bar. The six-digit code is renewed every 30 seconds. The progress bar indicates how much time is left until a new code is generated.