Restore Okta Verify on the same Android device

If you reset your device, deleted Okta Verify, or deleted your account from the app, you might be able to restore your account. Some restrictions apply.

Before you begin

To restore Okta Verify on your device, you must be able to access the Okta End-User Dashboard using a security method other than Okta Verify, such as SMS (text), email, or Security Key or Biometric Authenticator (among others). See Sign in to resources protected by Okta.

If you’re unsure whether you set up additional security methods, enter the sign-in URL in your internet browser and enter your username and password. Based on your organization’s configuration, one of these sign-in windows might appear.

Prompt to select an a verification method Okta security methods for signing in to resources

Click the arrow beside the Okta Verify factor or Verify with something else to see what other sign-in methods are available.

If you don’t have any other security methods set up and can't access your company's Okta End-User Dashboard, contact your company’s help desk.

In a browser, get a new enrollment QR code for Okta Verify

  1. From a browser, sign in to your organization's Okta End-User Dashboard. If you can't sign in, contact your company’s help desk.
  2. Click the arrow next to your name and go to Settings.
  3. If the Edit Profile button appears, click it and authenticate if prompted.
  4. Get a new QR code. Scroll down to Extra Verification. In some organizations, this section is called Security Methods.

    If you don't see these options, contact your company’s help desk.

    • If Okta Verify is in the Security methods section, click Set up another and authenticate as prompted.

      Set up another Okta Verify instance from the Settings page

      Click Set up to confirm that you’re setting up Okta Verify.

      Okta Verify setup prompt based on the organization's configuration

      The Okta Verify enrollment QR code appears on the screen.

    • If Okta Verify is in the Extra Verification section, click Remove.

      Remove button next to the Okta Verify factor under Settings

      When prompted to confirm removal, click Yes and follow the instructions. In the Okta Verify row, click Set up and follow the prompts.

      Okta Verify Set up button in the list of available verification methods

      Select your device type and click Next. The Okta Verify enrollment QR code appears on the screen.

Install Okta Verify and add your account

  1. Go to your device. If you don’t have Okta Verify, download it from Google Play and install it.
  2. Open the app and tap Add account.
  3. Tap Organization.
  4. Choose your account setup method.
  5. Follow the instructions in the wizard to complete the setup.

You can use Okta Verify to sign in to your organization's apps protected by Okta.

Related topics

Okta Verify for Android FAQ

Troubleshoot Okta Verify on Android devices