Okta Verify for Android FAQ
Okta Verify features are available based on configurations made by your organization.
Setting up Okta Verify
Okta Verify is a mobile app that you can use to confirm your identity when you sign in to your apps protected by Okta.
This is what you can do with the Okta Verify app:
- Add an account to register your device with your organization’s Okta solution.
- Add accounts that require Okta Verify for authentication.
- Confirm your identity to prove that you’re the one who tries to access the resources protected by Okta.
- Manage the enrolled accounts.
This is what you can’t do from the Okta Verify app:
- Only if your organization supports Okta FastPass, you can open the apps dashboard directly from Okta Verify. See Open the Okta End-User Dashboard from Okta Verify on Android devices. If you can’t access the apps dashboard directly from Okta Verify, sign in to your account from a desktop computer, from a mobile browser, or use the Okta Mobile app.
- Okta Verify doesn’t load apps. To open your app account, access your organization’s app link or open the apps dashboard. Then, select a sign-in method such as a code or a push notification.
- You can’t reset your Okta Verify enrollment directly from the app. See Restore Okta Verify on the same Android device.
Okta Verify is available from Google Play.
If you're a new user, see Set up Okta Verify on Android devices.
When working with Okta Verify, those terms all mean essentially the same thing: establishing or re-establishing a connection between your Okta account and the specific Okta Verify app installed on your device.
To learn how to sign in to apps with Okta Verify, see Sign in with Okta Verify on Android devices
The Okta End-User Dashboard is a platform that offers secure access to your enterprise applications and information. The dashboard shows all of the apps available to you and also allows you to edit your profile settings. See Okta End-User Dashboard.
Restore your Okta Verify enrollment
For detailed instructions, see Restore Okta Verify on the same Android device.
If any of the following applies to you, you may need to restore Okta Verify yourself or ask your IT admin to reset it for you:
- You set up Okta Verify already but accidentally deleted the app from your device.
- You had to wipe and reset your device.
Some organizations restrict the use of Okta Verify to only one device at a time. Contact your organization’s help desk to find out what is applicable in your case.
For security reasons, you transfer Okta Verify from one device to another only if you first remove the existing Okta Verify enrollment tied to your original device. Then, enroll your new device in Okta Verify as described in Add your Okta Verify account to a new Android device from the Dashboard settings page. If you can't access your Okta End-User Dashboard, contact your company's help desk.
No. If you no longer have your previous device with Okta Verify installed on it and you don’t have an additional Okta security method set up, contact your company's help desk.
If you have Okta Verify installed on a different device, or other Okta security methods set up, such as Phone (SMS or Voice Call), Security Key or Biometric authenticator, or Google Authenticator, use one of these authenticators to sign in to the Okta End-User Dashboard. Click the arrow beside your name and go to Settings. Scroll down to Extra Verification or Security Methods. For Okta Verify, click Set Up. Follow the instructions to add a new Okta Verify account on your device. If you can’t sign in to the Okta End-User Dashboard, contact your organization’s help desk.
No. Before deleting Okta Verify from your device or getting a new device, you must sign in to your non-Okta services to set up your new device with those codes. You will not be able to retrieve the codes after you no longer have access to Okta Verify on your original device.
Codes and Keys
A QR code is a universal barcode that can be scanned and read by your device's camera. Okta uses QR codes to enroll your device with your Okta account. Usually, you only do this once, but if you have to reset your account, you scan a new QR code to enroll again successfully. For how to scan the QR code, see Set up Okta Verify on your Android device by using a QR code.
If you can't scan the QR code, see Set up Okta Verify on your Android device by signing in to your apps dashboard or Set up Okta Verify on your Android device by using an activation link or secret key.
When you enroll your device with Okta Verify for the first time, you have different options, depending on your company’s configuration. If you can’t set up your account with a QR code, Okta generates a secret key that you can enter in Okta Verify to set up your account. The secret key is not the Okta Verify 6-digit code that you enter in the sign-in window when you access your Okta-protected apps. To learn more about using the secret key, see Set up Okta Verify on your Android device by using an activation link or secret key.
When you access apps protected by Okta, Okta Verify generates a code that you can enter in the sign-in window to confirm your identity. You need this code only if you select the Okta Verify code option in the authentication window.
You don’t have to use the code to sign in with Okta Verify. You can also authenticate with Okta Verify push notifications if your organization configured this option.
The six-digit code is renewed every 30 seconds. After you close Okta Verify, the code is no longer generated.
The performance of your phone is not affected.