Devices known issues

Before you contact Okta Support, review this list to determine if the issue you encounter is a known problem that might have a workaround.

Issue	Details and solution	Operating system
Users on unmanaged devices receive an erroneous MDM remediation message	This issue occurs when an org has multiple device management configurations for the same platform and each configuration integrates with a different solution (for example, one of your Windows device management configurations integrates with Intune and another with Workspace ONE). When a user on an unmanaged device tries to access an app associated with one of the configurations and the authentication policy requires devices to be managed, Okta displays an "Additional setup required" remediation message that includes the name of the solution and a link to their enrollment site. When multiple device management configurations exist for the same platform, the remediation message pulls information from the earliest configuration you created. Therefore, the message might reference the wrong device management solution and include a link that points to the wrong enrollment website.	Android iOS macOS Windows
End users who are deactivated in AD are able to enroll in Okta Verify	When an Active Directory (AD)-sourced user prepares to set up Okta Verify from the Settings page on the End-User Dashboard, the enrollment QR code is displayed. If the user is deactivated in AD before they scan the QR code, they can still scan the QR code and enroll in Okta Verify. QR codes generated before a user is deactivated in AD remain valid until they time out. Even if the user is able to enroll into Okta Verify successfully, they won't be able to access any Okta-protected applications. Solution: Delete unwanted Okta Verify enrollments from the Admin Console.	Android iOS macOS Windows
Users don't receive the Okta FastPass setup prompt when multiple orgs exist	If you're using Okta FastPass to sign in to a multi-org environment and Okta FastPass isn't set up for all orgs, the Okta FastPass enrollment prompt might not appear. To avoid this issue, make sure Okta FastPass is set up for all orgs.	Android iOS macOS Windows
Users aren't able to remove their account from Okta Verify if they're deleted from Active Directory	To resolve this issue, delete the user enrollment from Okta.	Android iOS macOS Windows
Users enrolled in Okta Verify are denied access to an app	Okta isn't able to probe for device context, so users are denied access when they authenticate with a username and password. This issue occurs if you're using a service account and your authentication policy rules are: Rule 1: A non-service account, signing in with a device that is either registered and not managed or registered and managed with any one authentication factor. Rule 2: Any service account, signing in from any device, can access the app with any two factors. Rule 3: Catch all deny. Workaround: Enable Okta FastPass. In step 5, select the Show the "Sign in with Okta FastPass" button checkbox. Ask users to click Sign in with Okta FastPass when they sign in to apps.	Android iOS macOS Windows
Okta Verify enrollment isn't automatically triggered when an admin portal URL is used	If a user doesn't have an Okta Verify account, enrollment is automatically triggered when they enter their org URL (for example, http://example.org.com) in a browser. However, if the user enters their admin portal URL (for example, http://example-admin.org.com), they're redirected to their org URL, but enrollment isn't automatically triggered. Solution: Use the org URL instead of the admin portal URL.	Android iOS macOS Windows
Users can't access Google Drive File Stream native app	Okta Verify single sign-on (SSO) fails when users try to access a Google Drive File Stream native app protected by a policy that allows passwordless access. Solution: Click the Sign in with your browser instead link to access the app.	macOS
macOS occasionally fails to prompt users for Touch ID when they authenticate with Okta Verify	This is a known issue for macOS Big Sur and earlier. Apple has fixed the issue for macOS Monterey. Solution: The user must restart Okta Verify.	macOS
Users don't receive device lifecycle messages	Device lifecycle messages aren't available on macOS devices that use an SSO extension profile. This only affects Safari users with macOS Big Sur and earlier.	macOS
Okta Verify authentication issues when users have multiple OS profiles	When a Windows device has multiple operating system (OS) user profiles and the same account is added to Okta Verify on several user profiles, the most recent enrollment by the last user profile works. If the same Okta Verify account is used in a different user profile, the authentication fails.	Windows
Okta Verify authentication issues when users sign in from WebView	Sign in with Okta FastPass isn't supported in WebView on native Android apps. If the Okta Verify app isn't running in the background, Okta isn't able to probe for device context and the user may be denied access depending on the app sign-on policy. Share these workarounds with your users: Launch the Android Okta Verify app before logging in to the application. Enable notifications for Okta Verify in the device's settings app. Ensure the App battery usage for Okta Verify isn't set to Restricted within the device's settings app. Add Okta Verify to the list of apps that never turn off or go to sleep in the background. If you can't add Okta Verify to the Never sleeping apps list, or if you already did, and the issue persists, disable the parent setting Put unused apps to sleep.	Android
Unmanaged iOS authentication issues when users have iCloud Private Relay enabled	Phishing-resistant factor restraints don't work on unmanaged devices if iCloud Private Relay is enabled. If unmanaged iOS devices are specified in the authentication policy and you want to require phishing-resistant factor restraints, then users must disable iCloud Private Relay before authenticating. Share these workarounds with your users: Disable iCloud Private Relay before authenticating, and re-enable it after authentication is complete. See the knowledge base article for this issue for additional workarounds.	iOS, Safari
Biometrics unavailable for users on Android 12 devices	On Android 12, you can't enable biometrics if Okta Verify is installed on your work profile. Skip the biometrics enablement step if you can.	Android