Create and manage requests

Okta Access Requests allows users to create requests from the Access Requests console or directly through common communication channels like Slack, Microsoft Teams, or email.

Access Requests uses machine learning to parse information from natural-language requests and compare it to historical requests. If a requester sends a message stating, "I need a Grammarly account" or "I need to access Jira," the system tries to identify the Request Type that best fits the request. If the system doesn't classify a request correctly, the requester can manually adjust the request.

Ensure that you have one or more active Request Types so that your users can submit requests.

By default, all users can view requests. You can mark a submitted request as private or you can update your team settings to mark all incoming requests for the team as private. See Create an Access Requests team

Methods to submit requests: