Manage requests
After a request is submitted, request assignees ensure that it's quickly completed. Request assignees can update attributes like request type, team, assignee, followers, and tags. They can also view and update the open tasks assigned to the approvers.
-
For requests that are managed by conditions, request assignees are always super admins and access requests admins.
-
For requests that are managed by a request type, request assignees are always members of the Access Requests team that owns the request type.
To understand how requests managed by conditions are different from the ones managed by request types, see Considerations.
Manage requests from the Access Requests console
Request assignees can manage requests using the following steps:
-
Go to the Access Requests console.
-
Select Inbox and go to the Open tab to view requests.
-
Select a request and review the request details, such as requester information, request types, followers, and more.
If a user submitted a request for someone else, the request creator is listed in the Requested By field and the person for whom they requested the access for is displayed as Requester.
-
Make the following changes to the request:
-
Update the request status to mark it as done or as pending.
-
Update request details or open tasks that are assigned to the approvers, if required. However, request assignees can't modify tasks that the approvers have already completed.
-
Request expiration
Requests automatically expire after 60 consecutive days of inactivity. Once a request expires, you can't take further action on it. The requester and task assignee are notified 30 days, 5 days, and 1 day before the request expires. Completing a task, answering a question, or leaving a message on a request resets the 60-day expiration period.
Requests managed by request types don't expire if there's a completed action task and there are other open tasks or questions. You can also exclude requests managed by request types from expiring by manually setting the status to Pending from the Access Requests console.