Manage requests

After a request is submitted, request assignees ensure that it's quickly completed. Request assignees can update attributes like request type, team, assignee, followers, and tags. They can also view and update the open tasks assigned to the approvers.

  • For requests that are managed by conditions, request assignees are always super admins and access requests admins.

  • For requests that are managed by a request type, request assignees are always members of the Access Requests team that owns the request type.

To understand how requests managed by conditions are different from the ones managed by request types, see Considerations.

Manage requests from the Access Requests console

Request assignees can manage requests using the following steps:

  1. Go to the Access Requests console.

  2. Select Inbox and go to the Open tab to view requests.

  3. Select a request and review the request details, such as requester information, request types, followers, and more.

    If a user submitted a request for someone else, the request creator is listed in the Requested By field and the person for whom they requested the access for is displayed as Requester.

  4. Make the following changes to the request:

    • Update the request status to mark it as done or as pending.

    • Update request details or open tasks that are assigned to the approvers, if required. However, request assignees can’t modify tasks that the approvers have already completed.

Related topics

Access request conditions

Create requests

Manage tasks