Create Ticket
Create a new ticket in Freshservice.
Input
| Field | Definition | Type | Required |
|---|---|---|---|
| Ticket | |||
| Requester Email | Requester's email. | String | TRUE |
| CC Emails | Email addresses to add to 'cc' field of ticket email. | List of Text | FALSE |
| Subject | Ticket subject. | String | TRUE |
| Source | Channel through which the ticket was created. | Dropdown | FALSE |
| Type | Type of data returned. | Dropdown | FALSE |
| Status | Ticket status. | Dropdown | FALSE |
| Urgency | Ticket urgency. | Dropdown | FALSE |
| Impact | Ticket impact. | Dropdown | FALSE |
| Description | Ticket description. | String | TRUE |
| Priority | Ticket priority. | Dropdown | TRUE |
| Group | Group to assign to the ticket. | Dropdown | FALSE |
| Assigned To |
Person to assign to the ticket. If you assign this ticket to a group that doesn't contain this person, then when the ticket is created, the selected group is assigned, but this person won't be assigned to it. |
Dropdown | FALSE |
| Department | Requester's department. | Dropdown | FALSE |
| Due By | Timestamp of when the ticket must be resolved. | Date & Time | FALSE |
| FR Due By | Timestamp of when the first response is due. | Date & Time | FALSE |
| Tags | Tags associated with the ticket. | List of Text | FALSE |
| Category | |||
| Category | Ticket category. | Dropdown | FALSE |
| Sub-Category | Ticket subcategory. | String | FALSE |
| Item | Ticket item category. | String | FALSE |
| Custom Fields | |||
| Custom Text | Custom text field. | String | FALSE |
| Custom Paragraph | Custom paragraph field. | String | FALSE |
| Custom Checkbox | Custom check box. | Boolean | FALSE |
| Custom Dropdown | Custom drop-down box. | Dropdown | FALSE |
| Custom Multidropdown | Custom multiple entry drop-down box | List of Text | FALSE |
| Custom Date | Custom date field. | Date & Time | FALSE |
| Custom Decimal | Custom decimal number field. This has a maximum length of eight digits followed by two decimal places (for example, 12345678.90). | Number | FALSE |
| Custom Number | Custom number field. | Number | FALSE |
| Custom Dependent Fields | Additional custom fields as defined in Freshservice instance. | Various | FALSE |
Output
| Field | Definition | Type |
|---|---|---|
| Ticket ID | Freshservice ticket ID. | Number |