Create Ticket

Create a new ticket in Freshservice.

Input

Field Definition Type Required
Ticket
Requester Email Requester's email. String TRUE
CC Emails Email addresses to add to 'cc' field of ticket email. List of Text FALSE
Subject Ticket subject. String TRUE
Type Type of data returned. Dropdown FALSE
Source Channel through which the ticket was created. Dropdown FALSE
Status Ticket status. Dropdown FALSE
Urgency Ticket urgency. Dropdown FALSE
Priority Ticket priority. Dropdown TRUE
Impact Ticket impact. Dropdown FALSE
Description Ticket description. String TRUE
Group Group to assign to the ticket. Dropdown FALSE
Assigned To Person to assign to the ticket.
Note

If you assign this ticket to a group to which this person doesn't belong, then the ticket will be created, the selected group will be associated with it, but the person won't be assigned to it.

Dropdown FALSE
Department Requester's department. Dropdown FALSE
Category
Category Ticket category. Dropdown FALSE
Sub-Category Ticket subcategory. String FALSE
Item Ticket item category. String FALSE
Custom Fields
Custom Text Custom text field. String FALSE
Custom Paragraph Custom paragraph field. String FALSE
Custom Checkbox Custom check box. Boolean FALSE
Custom Dropdown Custom drop-down box. Dropdown FALSE
Custom Multidropdown Custom multiple entry drop-down box List of Text FALSE
Custom Date Custom date field. Date & Time FALSE
Custom Decimal Custom decimal number field. This has a maximum length of eight digits followed by two decimal places (for example, 12345678.90). Number FALSE
Custom Number Custom number field. Number FALSE
Custom Dependent Fields Additional custom fields as defined in Freshservice instance. Various FALSE

Output

Field Definition Type
Ticket ID Freshservice ticket ID. Number

Related topics

Freshservice connector

About the elements of Okta Workflows

Freshservice API documentation