Create Ticket
Create a new ticket in Freshservice.
Input
Field | Definition | Type | Required |
---|---|---|---|
Ticket | |||
Requester Email | Requester's email. | String | TRUE |
CC Emails | Email addresses to add to 'cc' field of ticket email. | List of Text | FALSE |
Subject | Ticket subject. | String | TRUE |
Source | Channel through which the ticket was created. | Dropdown | FALSE |
Type | Type of data returned. | Dropdown | FALSE |
Status | Ticket status. | Dropdown | FALSE |
Urgency | Ticket urgency. | Dropdown | FALSE |
Impact | Ticket impact. | Dropdown | FALSE |
Description | Ticket description. | String | TRUE |
Priority | Ticket priority. | Dropdown | TRUE |
Group | Group to assign to the ticket. | Dropdown | FALSE |
Assigned To |
Person to assign to the ticket. If you assign this ticket to a group that doesn't contain this person, then when the ticket is created, the selected group is assigned, but this person won't be assigned to it. |
Dropdown | FALSE |
Department | Requester's department. | Dropdown | FALSE |
Due By | Timestamp of when the ticket must be resolved. | Date & Time | FALSE |
FR Due By | Timestamp of when the first response is due. | Date & Time | FALSE |
Tags | Tags associated with the ticket. | List of Text | FALSE |
Category | |||
Category | Ticket category. | Dropdown | FALSE |
Sub-Category | Ticket subcategory. | String | FALSE |
Item | Ticket item category. | String | FALSE |
Custom Fields | |||
Custom Text | Custom text field. | String | FALSE |
Custom Paragraph | Custom paragraph field. | String | FALSE |
Custom Checkbox | Custom check box. | Boolean | FALSE |
Custom Dropdown | Custom drop-down box. | Dropdown | FALSE |
Custom Multidropdown | Custom multiple entry drop-down box | List of Text | FALSE |
Custom Date | Custom date field. | Date & Time | FALSE |
Custom Decimal | Custom decimal number field. This has a maximum length of eight digits followed by two decimal places (for example, 12345678.90). | Number | FALSE |
Custom Number | Custom number field. | Number | FALSE |
Custom Dependent Fields | Additional custom fields as defined in Freshservice instance. | Various | FALSE |
Output
Field | Definition | Type |
---|---|---|
Ticket ID | Freshservice ticket ID. | Number |