Create Ticket
Create a new ticket in Freshservice.
Input
| Field | Definition | Type | Required |
|---|---|---|---|
| Ticket | |||
| Requester Email | Requester's email. | String | TRUE |
| CC Emails | Email addresses to add to 'cc' field of ticket email. | List of Text | FALSE |
| Workspace |
The Workspace ID for the ticket. The default value is the ID of the primary workspace of the account.
The attribute is applicable only for accounts with the Workspaces feature enabled. |
Number | FALSE |
| Type | Type of data returned. | Dropdown | FALSE |
| Urgency | Ticket urgency. | Dropdown | FALSE |
| Subject | Ticket subject. | String | TRUE |
| Status | Ticket status. | Dropdown | FALSE |
| Impact | Ticket impact. | Dropdown | FALSE |
| Source | Channel through which the ticket was created. | Dropdown | FALSE |
| Priority | Ticket priority. | Dropdown | TRUE |
| Description | Ticket description. | String | TRUE |
| Group | Group to assign to the ticket. | Dropdown | FALSE |
| Assigned To |
Person to assign to the ticket. If you assign this ticket to a group that doesn't contain this person, then when the ticket is created, the selected group is assigned, but this person won't be assigned to it. |
Dropdown | FALSE |
| Department | Requester's department. | Dropdown | FALSE |
| Due By | Timestamp of when the ticket must be resolved. | Date & Time | FALSE |
| FR Due By | Timestamp of when the first response is due. | Date & Time | FALSE |
| Tags | Tags associated with the ticket. | List of Text | FALSE |
| Category | |||
| Category | Ticket category. | Dropdown | FALSE |
| Sub-Category | Ticket subcategory. | String | FALSE |
| Item | Ticket item category. | String | FALSE |
| Custom Fields | |||
| Custom Text | Custom text field. | String | FALSE |
| Custom Paragraph | Custom paragraph field. | String | FALSE |
| Custom Checkbox | Custom check box. | Boolean | FALSE |
| Custom Dropdown | Custom drop-down box. | Dropdown | FALSE |
| Custom Multidropdown | Custom multiple entry drop-down box | List of Text | FALSE |
| Custom Date | Custom date field. | Date & Time | FALSE |
| Custom Decimal | Custom decimal number field. This has a maximum length of eight digits followed by two decimal places (for example, 12345678.90). | Number | FALSE |
| Custom Number | Custom number field. | Number | FALSE |
| Custom Dependent Fields | Additional custom fields as defined in Freshservice instance. | Various | FALSE |
Output
| Field | Definition | Type |
|---|---|---|
| Ticket ID | Freshservice ticket ID. | Number |