Create Ticket

Create a new ticket in Freshservice.

Input

Field Definition Type Required

Ticket

Requester Email

Requester's email.

 Text TRUE

CC Emails

Email addresses to add to 'cc' field of ticket email.

 List of Text FALSE

Workspace

The Workspace ID for the ticket. The default value is the ID of the primary workspace of the account.

The attribute is applicable only for accounts with the Workspaces feature enabled.

 Number FALSE

Type

Type of data returned. Dropdown FALSE

Urgency

Ticket urgency.

 Dropdown FALSE

Subject

Ticket subject.

 Text TRUE

Status

Ticket status.

 Dropdown FALSE

Impact

Ticket impact.

 Dropdown FALSE

Source

Channel through which the ticket was created.

 Dropdown FALSE

Priority

Ticket priority.

 Dropdown TRUE

Description

Ticket description.

 Text TRUE

Group

Group to assign to the ticket.

 Dropdown FALSE

Assigned To

Person to assign to the ticket.

If you assign this ticket to a group that doesn't contain this person, then when the ticket is created, the selected group is assigned, but this person won't be assigned to it.

 Dropdown FALSE

Department

Requester's department.

 Dropdown FALSE

Due By

Timestamp of when the ticket must be resolved.

 Date & Time FALSE

FR Due By

Timestamp of when the first response is due.

 Date & Time FALSE

Tags

Tags associated with the ticket.

 List of Text FALSE

Category

Category

Ticket category.

 Dropdown FALSE

Sub-Category

Ticket subcategory.

 Text FALSE

Item

Ticket item category.

 Text FALSE

Custom Fields

Custom Text

Custom text field.

 Text FALSE

Custom Paragraph

Custom paragraph field.

 Text FALSE

Custom Checkbox

Custom check box.

 True/False FALSE

Custom Dropdown

Custom drop-down box.

 Dropdown FALSE

Custom Multidropdown

Custom multiple entry drop-down box

 List of Text FALSE

Custom Date

Custom date field.

 Date & Time FALSE

Custom Decimal

Custom decimal number field. This has a maximum length of eight digits followed by two decimal places, for example, 12345678.90.

 Number FALSE

Custom Number

Custom number field.

 Number FALSE

Custom Dependent Fields

Additional custom fields as defined in Freshservice instance.

Various

 FALSE

Output

Field Definition Type

Ticket ID

Freshservice ticket ID.

 Number