Freshservice connector
Freshservice is a platform that enable organizations to manage their IT operations. You can create, read, update, and deactivate, and search users, read user actions, create, delete, read, search, and update tickets, and make custom API calls to the Freshservice API.
Authorize your Freshservice account
When you add a Freshservice card to a flow for the first time, you need to create a new connection. See Authorization.
Freshservice users don't necessarily have the same access rights as one another. The ability to access data depends on the permissions set for a Freshservice profile. If some expected fields for a card don't appear, this could be a sign that the user is lacking a permission. See Authentication for more information on access rights.
Freshservice connector event cards
|
Actions |
Description |
|---|---|
| New Ticket | Start a flow when a new ticket is created in Freshservice. |
| Ticket Updated | Start a flow when a ticket is updated in Freshservice. |
Freshservice connector action cards
|
Actions |
Description |
|---|---|
| Create Ticket | Create a ticket in Freshservice. |
| Create User | Create a user in Freshservice. |
| Custom API Action | Make a custom, authenticated HTTP call to the Freshservice API. |
| Deactivate User | Deactivate a user in Freshservice. |
| Delete Ticket | Delete a ticket in Freshservice. |
| Read Ticket | Read information from a ticket in Freshservice. |
| Read User | Retrieve information about a Freshservice user. |
| Search Tickets | Search tickets in Freshservice. |
| Search Users | Search for a Freshservice user. |
| Update Ticket | Update a ticket in Freshservice. |
| Update User | Update a user in Freshservice. |