Update Ticket

Update an existing ticket in Freshservice.

Input

For the Freshservice connector, you can't update an input field with a blank value. If you attempt to pass a blank or empty value, the existing value in that field will not be overwritten.

Field	Definition	Type	Required
Update By
Ticket ID	Freshservice ticket ID.	Number	TRUE
Ticket
Requester ID	Requester's ID.	Number	FALSE
Subject	Ticket subject.	Text	FALSE
Type	Type of data returned.	Dropdown	FALSE
Urgency	Ticket urgency.	Dropdown	FALSE
Source	Channel through which the ticket was created.	Dropdown	FALSE
Status	Ticket status.	Dropdown	FALSE
Priority	Ticket priority.	Dropdown	FALSE
Impact	Ticket impact.	Dropdown	FALSE
Description	Ticket description.	Text	FALSE
Group	Group to assign to the ticket. If you assign this ticket to a group that doesn't contain the person currently assigned to the ticket, then the current assignee is removed from the ticket and the ticket is assigned to the selected group instead. If the ticket is assigned to a group and you attempt to assign the ticket to a person who doesn't belong to that group, then the Assigned to field is ignored.	Dropdown	FALSE
Assigned To	Person to assign to the ticket. If you assign this ticket to a group that doesn't contain the person currently assigned to the ticket, then the current assignee is removed from the ticket and the ticket is assigned to the selected group instead. If the ticket is assigned to a group and you attempt to assign the ticket to a person who doesn't belong to that group, then the Assigned to field is ignored.	Dropdown	FALSE
Department	Requester's department.	Dropdown	FALSE
Due By	Timestamp to indicate when the ticket is due to be resolved.	Date & Time	FALSE
FR Due By	Timestamp to indicate when the first response is due.	Date & Time	FALSE
Tags	Tags that have been associated with the ticket.	Array of Strings	FALSE
Category
Category	Ticket category.	Dropdown	FALSE
Sub-Category	Ticket subcategory.	Text	FALSE
Item	Ticket item category.	Text	FALSE
Custom Fields
Custom Text	Custom text field.	Text	FALSE
Custom Paragraph	Custom paragraph field.	Text	FALSE
Custom Checkbox	Custom check box.	True/False	FALSE
Custom Dropdown	Custom drop-down box.	Dropdown	FALSE
Custom Multidropdown	Custom multiple entry drop-down box	List of Text	FALSE
Custom Date	Custom date field.	Date & Time	FALSE
Custom Decimal	Custom decimal number field. This has a maximum length of eight digits followed by two decimal places (for example, 12345678.90).	Number	FALSE
Custom Number	Custom number field.	Number	FALSE
Custom Dependent Fields	Additional custom fields as defined in Freshservice instance.	Various	FALSE

Output

Field	Definition	Type
Status Code	Result of the operation. The connector returns an HTTP status code that indicates whether the action taken by the card succeeded or failed. For example: A 201 Created status code indicates success where a new resource was created. A 403 Forbidden error indicates that the HTTP request wasn't processed because the necessary permissions were missing. For a full list of possible status codes, see HTTP status codes.	Number

Field

Definition

Type

Status Code

Result of the operation. The connector returns an HTTP status code that indicates whether the action taken by the card succeeded or failed. For example:

A 201 Created status code indicates success where a new resource was created.
A 403 Forbidden error indicates that the HTTP request wasn't processed because the necessary permissions were missing.

For a full list of possible status codes, see HTTP status codes.

Number

Update Ticket

Input

Output

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