Read User

Read a user in Freshservice.


Field Definition Type Required
User ID Unique identifier of the user. Number TRUE


Field Definition Type
User ID Unique identifier of the user. Number
Active Indicates if the user is active. Boolean
Address User's address. String
Created At

Date and time when the object was created.

Date & Time
Description Description of the user. String
Email User's email address. String
Secondary Emails Additional emails associated with the user. List of Text
External ID

Unique external ID of the user.

Has Logged In True if the user has logged in to Freshservice; otherwise False. Boolean
Helpdesk Agent Indicates if the user is a helpdesk agent. Boolean
Job Title User's job title. String
Reporting Manager ID User ID of the user's reporting manager. String
Language User's language. String
Mobile User's mobile number. String
First Name

First name of the user.

Last Name Last name of the user. String
Phone User's phone number. String
Time Zone User's time zone. String
Time Format User's time format (12H or 24H). String
Location ID Unique ID for the location associated with the user. String
Updated At Date and time that the user was last updated. Date & Time
Department Names List of department names associated with the user. List of Text
Department IDs Unique IDs of the departments associated with the requester. List of Numbers
View All Associated Department Tickets True if the requester is allowed to view tickets filed by other members of the department; otherwise False. Boolean
Custom Fields Custom fields containing additional user information specific to your organization. Various

Related topics

Freshservice connector

Elements of Workflows

Freshservice API documentation