Read User

Read a user in Freshservice.

Input

Field Definition Type Required

User ID

Unique identifier of the user.

Number

TRUE

Output

Field Definition Type

User

User ID

Unique identifier of the user.

Number

Active

Indicates if the user is active.

True/False

Address

User's address.

Text

Created At

Date and time when the object was created.

Date & Time

Description

Description of the user.

Text

Email

User's email address.

Text

Secondary Emails

Additional emails associated with the user.

List of Text

External ID

Unique external ID of the user.

Text

Has Logged In

True if the user has logged in to Freshservice; otherwise False.

True/False

Helpdesk Agent

Indicates if the user is a helpdesk agent.

True/False

Job Title

User's job title.

Text

Reporting Manager ID

User ID of the user's reporting manager.

Text

Language

User's language.

Text

Mobile

User's mobile number.

Text

First Name

First name of the user.

Text

Last Name

Last name of the user.

Text

Phone

User's phone number.

Text

Time Zone

User's time zone.

Text

Time Format

User's time format (12H or 24H).

Text

Location ID

Unique ID for the location associated with the user.

Text

Updated At

Date and time that the user was last updated.

Date & Time

Department Names

List of department names associated with the user.

List of Text

Department IDs

Unique IDs of the departments associated with the requester.

List of Numbers

View All Associated Department Tickets

True if the requester is allowed to view tickets filed by other members of the department; otherwise False.

True/False

Custom Fields

Custom fields containing additional user information specific to your organization.

Various

Related topics

Freshservice connector

Workflow elements

Freshservice API documentation