Search Tickets

Search tickets in Freshservice.

Options

Field Definition Type Required
Result Set Choose one of the following options to display your search results:

  • First Matching Ticket: returns a single ticket

  • Stream Matching Tickets: pass all matching tickets from your parent flow to a helper flow. A Streaming input section is added to the card where you can select a helper flow for streaming and adding custom extensible fields.

 Dropdown TRUE
Filter By Filter the ticket result set by choosing one of the following:

  • Default Filters

  • Requester ID

  • Requester Email

  • Updated Since

 Dropdown TRUE

To learn how to use the Stream Matching Tickets option and set up a helper flow to return many records, see Set up the stream matching option with a helper flow.

Input

Field Definition Type Required
Filter

A list of available filters. Choose one of the filters from the list. This field is shown when the value of Filter By is Default Filters.

Deleted tickets aren’t returned if the filter is set to All tickets. Choose Deleted to search deleted tickets.

 Dropdown TRUE
Requester ID The ID to use when filtering the results. This field appears when the value of Filter By is Requester ID. Number TRUE
Requester Email The email address to use when filtering the results. This field appears when the value of Filter By is Requester Email. String TRUE
Updated Since The initial date to use when filtering the results. This field appears when the value of Filter By is Updated Since. Date TRUE
Streaming
Flow Click Choose Flow to browse and select a helper flow to which the search results will be streamed, then click Choose to confirm.

Optionally, click the empty field under Click or drop here to create and add custom extensible fields that pass data to the helper flow. These fields are added as key/value pairs under the State output object in the helper flow.

 Flow TRUE

Output

Field Definition Type
Ticket
Ticket ID Freshservice ticket ID. String
Subject Ticket subject. String
Description Plain text description of the ticket. String
Created Date Date and time that the ticket was created; for example, 2016-05-24T13:41:22Z. Date
Updated Date Date and time that the ticket was last updated; for example, 2016-05-24T13:41:22Z. Date
Ticket Type Ticket category. String
Priority Ticket's priority. String
Source Channel through which the ticket was created. String
Status Ticket status. String
Assignee ID Assignee's Freshservice ID. Number
Requester Email Requester's email address. String

Related topics

Freshservice connector

Elements of Workflows

Freshservice API documentation