Search Tickets

Search tickets in Freshservice.

Options

Field	Definition	Type	Required
Result Set	Choose one of the following options to display your search results: First Matching Ticket: returns a single ticket Stream Matching Tickets: pass all matching tickets from your parent flow to a helper flow. A Streaming input section is added to the card where you can select a helper flow for streaming and adding custom extensible fields.	Dropdown	TRUE
Filter By	Filter the ticket result set by choosing one of the following: Default Filters Requester ID Requester Email Updated Since	Dropdown	TRUE

Field

Definition

Type

Required

Result Set

Choose one of the following options to display your search results:

First Matching Ticket: returns a single ticket
Stream Matching Tickets: pass all matching tickets from your parent flow to a helper flow. A Streaming input section is added to the card where you can select a helper flow for streaming and adding custom extensible fields.

Dropdown

TRUE

Filter By

Filter the ticket result set by choosing one of the following:

Dropdown

TRUE

To learn how to use the Stream Matching Tickets option and set up a helper flow to return many records, see Stream matching records with a helper flow.

Field	Definition	Type	Required
Filter	A list of available filters. Choose one of the filters from the list. This field is shown when the value of Filter By is Default Filters. Deleted tickets aren't returned if the filter is set to All tickets. Choose Deleted to search deleted tickets.	Dropdown	TRUE
Requester ID	The ID to use when filtering the results. This field appears when the value of Filter By is Requester ID.	Number	TRUE
Requester Email	The email address to use when filtering the results. This field appears when the value of Filter By is Requester Email.	Text	TRUE
Updated Since	The initial date to use when filtering the results. This field appears when the value of Filter By is Updated Since.	Date	TRUE
Streaming
Flow	Click Choose Flow to browse and select a helper flow to which the search results will be streamed, then click Choose to confirm. Optionally, click the empty field under Click or drop here to create and add custom extensible fields that pass data to the helper flow. These fields are added as key/value pairs under the State output object in the helper flow.	Flow	TRUE

Field	Definition	Type
Ticket
Ticket ID	Freshservice ticket ID.	Text
Subject	Ticket subject.	Text
Description	Plain text description of the ticket.	Text
Created Date	Date and time that the ticket was created. For example, 2016-05-24T13:41:22Z.	Date
Updated Date	Date and time that the ticket was last updated. For example, 2016-05-24T13:41:22Z.	Date
Ticket Type	Ticket category.	Text
Priority	Ticket's priority.	Text
Source	Channel through which the ticket was created.	Text
Status	Ticket status.	Text
Assignee ID	Assignee's Freshservice ID.	Number
Requester Email	Requester's email address.	Text