Read Ticket
Read a ticket in Freshservice.
Input
Field | Definition | Type | Required |
---|---|---|---|
Ticket ID | Freshservice ticket ID. | Number | TRUE |
Output
Field | Definition | Type |
---|---|---|
Ticket | ||
CC Emails | Email addresses in the 'cc' field of an incoming ticket email. | List of Text |
Fwd Emails | Email addresses added when forwarding a ticket. | List of Text |
Reply CC Emails | Email addresses added when replying to a ticket. | List of Text |
FR Escalated? | Indicates if the ticket has been escalated due to first response time being breached. | Boolean |
Spam? | Indicates if the ticket has been marked as spam. | Boolean |
Email Config ID | ID of email config used for ticket (for example, support@companyname.com). | String |
Group ID | ID of group assigned to the ticket. | Number |
Requester ID | Requester's user ID. | Number |
Responder ID | ID of the agent assigned to the ticket. | Number |
SLA Policy ID | Unique identifier of the SLA Policy. | Number |
Subject | Ticket subject. | String |
To Emails | Email addresses to which the ticket was initially sent. | List of Text |
Department ID Value | Requester's department ID. | Number |
Ticket Type | Ticket's category. | String |
Due By | Timestamp of when the ticket must be resolved. | Date & Time |
FR Due By | Timestamp of when the first response is due. | Date & Time |
Escalated? | Indicates whether the ticket has been escalated. | Boolean |
Description | Plain text description of the ticket. | String |
Description HTML | HTML formatted description of the ticket. | String |
Status | Ticket's status. | String |
Requester Status Name | Ticket status name entered by requester. | String |
Priority | Ticket's priority. | String |
Source | Channel through which the ticket was created. | String |
Requester Name | Requester's name. | String |
Department Name | Requester's department name. | String |
Urgency | Ticket's urgency. | String |
Impact | Ticket's impact. | String |
Created At |
Date and time when the object was created. |
Date & Time |
Updated At | Date and time that the ticket was last updated; for example, 2016-05-24T13:41:22Z. | Date & Time |
Category | Ticket category. | String |
Sub-Category | Ticket subcategory. | String |
Item Category | Ticket item category. | String |
Deleted? | Indicates if the ticket has been deleted. | Boolean |
Attachments | Ticket attachments. | List of Objects |
Notes | Notes associated with the ticket. | List of Objects |
Tags | Tags associated with the ticket. | List of Text |
SLA Policy ID | Unique identifier of the SLA Policy. | Number |
Custom Fields | ||
Custom Text | Custom text field. | String |
Custom Paragraph | Custom paragraph field. | String |
Custom Checkbox | Custom check box. | Boolean |
Custom Dropdown | Custom drop-down box. | Dropdown |
Custom Multidropdown | Custom multiple entry drop-down box | List of Text |
Custom Date | Custom date field. | Date & Time |
Custom Decimal | Custom decimal number field. | Number |
Custom Number | Custom number field. | Number |
Custom Dependent Fields | Additional custom fields as defined in Freshservice instance. | Various |