Read Ticket

Read a ticket in Freshservice.

Input

Field Definition Type Required
Ticket ID Freshservice ticket ID. Number TRUE

Output

Field Definition Type
Ticket
CC Emails Email addresses in the 'cc' field of an incoming ticket email. List of Text
Fwd Emails Email addresses added when forwarding a ticket. List of Text
Reply CC Emails Email addresses added when replying to a ticket. List of Text
Ticket CC Emails Email addresses added in the 'cc' field of an incoming ticket email. (Freshservice API v1) List of Text
FR Escalated? Indicates if the ticket has been escalated due to first response time being breached. Boolean
Spam? Indicates if the ticket has been marked as spam. Boolean
Email Config ID ID of email config used for ticket (for example, support@companyname.com). String
Group ID ID of group assigned to the ticket. Number
Requester ID Requester's user ID. Number
Responder ID ID of the agent assigned to the ticket. Number
Subject Ticket subject. String
To Email Email address to which the ticket was initially sent. (Freshservice API v1) String
To Emails Email addresses to which the ticket was initially sent. List of Text
Department ID Value Requester's department ID. Number
Ticket Type Ticket's category. String
Due By Timestamp of when the ticket must be resolved. Date & Time
FR Due By Timestamp of when the first response is due. Date & Time
Escalated? Indicates whether the ticket has been escalated. Boolean
Description Plain text description of the ticket. String
Description HTML HTML formatted description of the ticket. String
Status Ticket's status. String
Requester Status Name Ticket status name entered by requester. String
Priority Ticket's priority. String
Source Channel through which the ticket was created. String
Requester Name Requester's name. String
Responder Name Responder's name. String
Department Name Requester's department name. String
Assoc Problem ID ID of problem associated with ticket. Number
Assoc Change ID ID of change associated with ticket. Number
Assoc Change Cause ID ID of cause of change associated with ticket. Number
Assoc Asset ID ID of asset associated with ticket. Number
Urgency Ticket's urgency. String
Impact Ticket's impact. String
Created At

Date and time when the object was created.

Date & Time
Updated At Date and time that the ticket was last updated; for example, 2016-05-24T13:41:22Z. Date & Time
Category Ticket category. String
Sub-Category Ticket subcategory. String
Item Category Ticket item category. String
Deleted? Indicates if the ticket has been deleted. Boolean
Attachments Ticket attachments. List of Objects
Notes Notes associated with the ticket. List of Objects
Tags Tags associated with the ticket. List of Text
Custom Fields
Custom Text Custom text field. String
Custom Paragraph Custom paragraph field. String
Custom Checkbox Custom check box. Boolean
Custom Dropdown Custom drop-down box. Dropdown
Custom Multidropdown Custom multiple entry drop-down box List of Text
Custom Date Custom date field. Date & Time
Custom Decimal Custom decimal number field. Number
Custom Number Custom number field. Number
Custom Dependent Fields Additional custom fields as defined in Freshservice instance. Various

Related topics

Freshservice connector

About the elements of Okta Workflows

Freshservice API documentation