New Ticket

Trigger a flow when a ticket is created in Freshservice.

Output

Field Definition Type
Ticket ID Freshservice ticket ID. Number
Subject Ticket subject. String
Description Plain text description of the ticket. String
Created Date Date and time that the ticket was created; for example, 2016-05-24T13:41:22Z. Date & Time
Ticket Type Ticket category. String
Priority Ticket's priority. String
Source Channel through which the ticket was created. String
Status Ticket status. String
Assignee ID Assignee's Freshservice ID. Number
Assignee Name Assignee's name. String
Requester Email Requester's email address. String

Related topics

Freshservice connector

About the elements of Okta Workflows

Freshservice API documentation