Read Queue Requests

Read a list of all requests in a queue in Jira Service Management using the queue ID.

Options

Field Definition Type Required
Service Desk Choose from the list of service desk instances or select -- Enter Service Desk Key -- to enter the key manually. Dropdown TRUE

Input

Field Definition Type Required
Service Desk
Key The unique key of the Service Desk.

This is required if you selected the -- Enter Service Desk Key -- option.

The unique key is shown when you view all projects in the Jira Service Management interface.

Text TRUE
Queue
Queue ID The unique identifier for the Queue.

You can find this identifier through the Jira Service Management interface:

  1. Go to ProjectQueues.

  2. Click the Queue that you want to use.

  3. In your browser URL, the value after /queues/custom/ is the Queue ID.

    For example, in this URL: https://{{domain}}/jira/servicedesk/projects/SD1/queues/custom/203, the Service Desk Key is SD1 and the Queue ID is 203.

Text TRUE

Output

Field Definition Type
Queue
Requests The object containing the information about requests in the queue. List of Objects
Issue ID Unique identifier of the issue. Text
Issue Key A unique key that is assigned to the issue. Text
Summary Issue summary. Text
Description Issue description. Text
Components List of components assigned to the issue. List of Objects
Due Date Date when the issue is due. Date & Time
Labels Labels assigned to the issue. List of Text
Attachment Files attached to the issue. List of Text
Request Type ID Unique identifier of the requested type. Text
Service Desk ID Unique identifier of the service desk. Text
Created Date Date when the issue was created. Text
Created Date ISO Date when the issue was created in ISO format. Text
Created Date Readable Date when the issue was created in readable format. Text
Created Date Unix Date when the issue was created in Unix format. Text
Status Current status of the issue. Text
Status Category Category to which the issue is assigned. Text
Status Date Date of the current status. Text
Status Date ISO Date of the current status in ISO format. Text
Status Date Readable Date of the current status in readable format. Text
Status Date Unix Date of the current status in Unix format. Text
Customer ID Unique identifier of the customer. Text
Customer Email Email of the customer. Text
Customer Display Name Display name of the customer. Text
Customer Active? If true, the customer is active. True/False
Customer Timezone Timezone of the customer. Text

Related topics

Jira Service Management connector

Workflow elements

Jira Service Management API