Read Queue Requests
Read a list of all requests in a queue in Jira Service Management using the queue ID.
Options
| Field | Definition | Type | Required |
|---|---|---|---|
| Service Desk | Choose from the list of service desk instances or select -- Enter Service Desk Key -- to enter the key manually. |
Dropdown |
TRUE |
Input
| Field | Definition | Type | Required |
|---|---|---|---|
|
Service Desk |
|||
| Key | The unique key of the Service Desk.
This is required if you selected the -- Enter Service Desk Key -- option. The unique key is shown when you view all projects in the Jira Service Management interface. |
Text |
TRUE |
|
Queue |
|||
| Queue ID | The unique identifier for the Queue. You can find this identifier through the Jira Service Management interface:
|
Text |
TRUE |
Output
| Field | Definition | Type |
|---|---|---|
|
Queue |
||
| Requests |
The object containing the information about requests in the queue. |
List of Objects |
| Issue ID |
Unique identifier of the issue. |
Text |
| Issue Key |
A unique key that is assigned to the issue. |
Text |
| Summary |
Issue summary. |
Text |
| Description |
Issue description. |
Text |
| Components |
List of components assigned to the issue. |
List of Objects |
| Due Date |
Date when the issue is due. |
Date & Time |
| Labels |
Labels assigned to the issue. |
List of Text |
| Attachment |
Files attached to the issue. |
List of Text |
| Request Type ID |
Unique identifier of the requested type. |
Text |
| Service Desk ID |
Unique identifier of the service desk. |
Text |
| Created Date |
Date when the issue was created. |
Text |
| Created Date ISO |
Date when the issue was created in ISO format. |
Text |
| Created Date Readable |
Date when the issue was created in readable format. |
Text |
| Created Date Unix |
Date when the issue was created in Unix format. |
Text |
| Status |
Current status of the issue. |
Text |
| Status Category |
Category to which the issue is assigned. |
Text |
| Status Date |
Date of the current status. |
Text |
| Status Date ISO |
Date of the current status in ISO format. |
Text |
| Status Date Readable |
Date of the current status in readable format. |
Text |
| Status Date Unix |
Date of the current status in Unix format. |
Text |
| Customer ID |
Unique identifier of the customer. |
Text |
| Customer Email |
Email of the customer. |
Text |
| Customer Display Name |
Display name of the customer. |
Text |
| Customer Active? | If true, the customer is active. |
True/False |
| Customer Timezone |
Timezone of the customer. |
Text |