Jira Service Desk connector
Jira Service Desk is a collaborative IT Service Management (ITSM) solution designed to provide rapid service delivery. You can create, read, and update requests, and there are events that are triggered by each of those actions.
This connector is only supported for use with Jira cloud. Use with on-premises Jira servers is not supported. See Moving from server to cloud for developers.
- Authorize your Jira Service Desk account
- Jira Service Desk connector event cards
- Jira Service Desk connector action cards
Authorize your Jira Service Desk account
The Jira Service Desk connector uses custom authentication. See Authorization.
Jira Service Desk connector event cards
|
Event |
Description |
|---|---|
| New Request | Trigger a flow when a new request is created. |
| New Request in Queue | Trigger a flow when a new request is created in a queue. |
| Request Updated | Trigger a flow when a request is updated. |
Jira Service Desk connector action cards
|
Action |
Description |
|---|---|
| Create a Request | Create a new request in Jira Service Desk. |
| Custom API Action | Make a custom, authenticated HTTP call to the Jira Service Desk API. |
| Read Queue Requests | Read a list of all requests in a queue in Jira Service Desk using the queue ID. |
| Read Request | Read a request in Jira Service Desk using the issue ID or key. |
| Subscribe to Request | Subscribe to a request in Jira Service Desk. |
| Transition Request | Transition a request in Jira Service Desk. |
| Unsubscribe from Request | Unsubscribe from a request in Jira Service Desk. |