Jira Service Management connector
Jira Service Management is a collaborative IT Service Management (ITSM) solution designed to provide rapid service delivery. You can create, read, and update requests, and there are events that are triggered by each of those actions.
This connector is only supported for use with Jira cloud. Use with on-premises Jira servers is not supported. See Moving from server to cloud for developers.
- Authorize your Jira Service Management account
- Jira Service Management connector event cards
- Jira Service Management connector action cards
Authorize your Jira Service Management account
The Jira Service Management connector uses custom authentication. See Authorization.
Jira Service Management connector event cards
|
Event |
Description |
|---|---|
| New Request | Trigger a flow when a new request is created. |
| New Request in Queue | Trigger a flow when a new request is created in a queue. |
| Request Updated | Trigger a flow when a request is updated. |
Jira Service Management connector action cards
|
Action |
Description |
|---|---|
| Create a Request | Create a new request in Jira Service Management. |
| Custom API Action | Make a custom, authenticated HTTP call to the Jira Service Management API. |
| Read Queue Requests | Read a list of all requests in a queue in Jira Service Management using the queue ID. |
| Read Request | Read a request in Jira Service Management using the issue ID or key. |
| Subscribe to Request | Subscribe to a request in Jira Service Management. |
| Transition Request | Transition a request in Jira Service Management. |
| Unsubscribe from Request | Unsubscribe from a request in Jira Service Management. |