Read Request
Read a request in Jira Service Desk using the issue ID or key.
Options
| Field |
Definition |
Type |
Required |
| Service Desk |
Choose from the list of Jira Service Desk instances. |
Dropdown |
TRUE |
| Request Type |
Choose from the list of request types for the selected Jira Service Desk. |
Dropdown |
TRUE |
Input
| Field |
Definition |
Type |
Required |
| Read by |
| Issue ID or Key |
Unique identifier or key for the issue. |
String |
TRUE |
Output
The output fields in this card are dynamically generated based on your instance. Some of the fields are explained below.
| Field |
Definition |
Type |
| Status |
| Status |
Current status of the issue. |
String |
| Status Category |
Category to which the issue is assigned to. |
String |
| Status Date |
Date of the current status. |
String |
| Status Date ISO |
Date of the current status in ISO format. |
String |
| Status Date Readable |
Date of the current status in readable format. |
String |
| Status Date Unix |
Date of the current status in Unix format. |
String |
| Customer |
| Customer ID |
Unique identifier of the customer. |
String |
| Email |
Email of the customer. |
String |
| Display Name |
Display name of the customer. |
String |
| Active? |
If true, the customer is active. |
Boolean |
| Timezone |
Timezone of the customer. |
String |
Related topics
Jira Service Desk connector
About the elements of Okta Workflows
Jira Service Desk API
