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Read Request
Read a request in Jira Service Management using the issue ID or key.
Options
Field |
Definition |
Type |
Required |
Service Desk |
Choose from the list of Jira Service Management instances. |
Dropdown |
TRUE |
Request Type |
Choose from the list of request types for the selected Jira Service Management. |
Dropdown |
TRUE |
Input
Field |
Definition |
Type |
Required |
Read by |
Issue ID or Key |
Unique identifier or key for the issue. |
String |
TRUE |
Output
The output fields in this card are dynamically generated based on your instance. Some of the fields are explained below.
Field |
Definition |
Type |
Status |
Status |
Current status of the issue. |
String |
Status Category |
Category to which the issue is assigned to. |
String |
Status Date |
Date of the current status. |
String |
Status Date ISO |
Date of the current status in ISO format. |
String |
Status Date Readable |
Date of the current status in readable format. |
String |
Status Date Unix |
Date of the current status in Unix format. |
String |
Customer |
Customer ID |
Unique identifier of the customer. |
String |
Email |
Email of the customer. |
String |
Display Name |
Display name of the customer. |
String |
Active? |
If true , the customer is active. |
Boolean |
Timezone |
Timezone of the customer. |
String |
Related topics
Jira Service Management connector
Workflow elements
Jira Service Management API