Read Request

Read a request in Jira Service Desk using the issue ID or key.

Options

Field	Definition	Type	Required
Service Desk	Choose from the list of Jira Service Desk instances.	Dropdown	TRUE
Request Type	Choose from the list of request types for the selected Jira Service Desk.	Dropdown	TRUE

Input

Field	Definition	Type	Required
Read by
Issue ID or Key	Unique identifier or key for the issue.	String	TRUE

Output

The output fields in this card are dynamically generated based on your instance. Some of the fields are explained below.

Field	Definition	Type
Status
Status	Current status of the issue.	String
Status Category	Category to which the issue is assigned to.	String
Status Date	Date of the current status.	String
Status Date ISO	Date of the current status in ISO format.	String
Status Date Readable	Date of the current status in readable format.	String
Status Date Unix	Date of the current status in Unix format.	String

Customer
Customer ID	Unique identifier of the customer.	String
Email	Email of the customer.	String
Display Name	Display name of the customer.	String
Active?	If true, the customer is active.	Boolean
Timezone	Timezone of the customer.	String

Related topics

Jira Service Desk connector

About the elements of Okta Workflows

Jira Service Desk API