New Request

Start a flow when a new request is created.

Options

Field	Definition	Type	Required
Service Desk	Choose from the list of Jira Service Management instances.	Dropdown	TRUE
Request Type	Choose from the list of request types for the selected Jira Service Management.	Dropdown	TRUE

Output

Field	Definition	Type
Request
Created Date	Date when the issue was created.	String
Created Date ISO	Date when the issue was created in ISO format.	String
Created Date Readable	Date when the issue was created in readable format.	String
Created Date Unix	Date when the issue was created in Unix format.	String
Issue ID	Unique identifier of the issue.	String
Issue Key	Unique key assigned to the issue.	String
Request Type ID	Unique identifier of the requested type.	String
Service Desk ID	Unique identifier of the service desk.	String
Description	Issue description.	String
Due Date	Date when the issue is due.	Date & Time
Priority	Priority of the issue	String
Attachment	Files attached to the issue.	List
Summary	Issue summary.	String
Status

Status	The current status of the issue.	String
Status Category	Category to which the issue is assigned to.	String
Status Date	Date of the current status.	String
Status Date ISO	Date of the current status in ISO format.	String
Status Date Readable	Date of the current status in readble format.	String
Status Date Unix	Date of the current status in Unix format.	String
Customer

Customer ID	Unique identifier of the customer.	String
Email	Email of the customer.	String
Display Name	Display name of the customer.	String
Active?	If true, the customer is active.	Boolean
Timezone	Timezone of the customer.	String