Comment on Ticket

Add a comment to a ticket.


Field Definition Type Required
Ticket ID Unique Identification number of the ticket that comment will be added to. The ID could be found in the URL of the document in this format : http://< your domain>< ticket ID >. Number FALSE
Body Body of message/comment on ticket. String FALSE
Public? Indicates whether a comment is public to all viewers of ticket. Boolean FALSE


Field Definition Type
Status Code

Result of the operation. The connector returns an HTTP status code that indicates whether the action taken by the card succeeded or failed. For example:

  • A 201 Created status code indicates success where a new resource was created.
  • A 403 Forbidden error indicates that the HTTP request wasn't processed because the necessary permissions were missing.

For a full list of possible status codes, see HTTP status codes.


Related topics

Zendesk connector

Workflow elements

Zendesk REST API Documentation