Comment on Ticket

Add a comment to a ticket.

Input

Field Definition Type Required
Ticket
Ticket ID Unique Identification number of the ticket that comment will be added to. The ID could be found in the URL of the document in this format : http://< your domain>.zendesk.com/agent/tickets/< ticket ID >. Number FALSE
Comment
Body Body of message/comment on ticket. String FALSE
Public? Indicates whether a comment is public to all viewers of ticket. Boolean FALSE

Output

Field Definition Type
Status Code Result of the operation. The HTTP status code is returned by the connector and indicates whether the action taken by the card succeeded or failed. For example:
  • A 201 Created status code indicates success where a new resource was created.
  • A 403 Forbidden error indicates that the HTTP request was not processed because the necessary permissions were missing.

For a full list of possible status codes, see HTTP status codes.

Number

Related topics

Zendesk connector

Elements of Workflows

Zendesk REST API Documentation