Zendesk connector

Zendesk is a customer relationship management (CRM) platform with software that facilitates customer engagement, sales, and support. You can create, read, update, and search tickets, and make custom API calls to the Zendesk API.

Authorize your Zendesk account
Zendesk connector event cards
Zendesk connector action cards

Authorize your Zendesk account

When you add a Zendesk card to a flow for the first time, you need to set up a configuration for that connector. Setting up a configuration allows you to connect to your Zendesk account, save the information, and reuse that configuration next time you build a flow with the connector. After you've set up one configuration, you can choose to use that configuration again, or set up a new one. See Authorization.

Zendesk connector event cards

Event	Description
New Comment On Ticket	Trigger a flow when a new comment is added to a Zendesk ticket.
New Ticket	Trigger a flow when a new ticket is created in Zendesk.
Updated Organization	Trigger a flow when an organization is updated in Zendesk.
Updated Ticket	Trigger a flow when a ticket is updated in Zendesk.

Zendesk connector action cards

Action	Description
Add User to Group	Assign an agent to a given group in Zendesk.
Add User to Organization	Add a user to a Zendesk organization.
Comment on Ticket	Add a comment to a Zendesk ticket.
Create Ticket	Create a ticket in Zendesk.
Create User	Create a Zendesk user.
Custom API Action	Make a custom, authenticated HTTP call to the Zendesk API.
Delete User	Delete a Zendesk user by user ID.
Download Attachment	Download an attachment that was uploaded to Zendesk.
List Group Members	List members of a Zendesk group.
Read Group	Show Zendesk group information.
Read Organization	Read an organization in Zendesk.
Read Ticket	Read a Zendesk ticket.
Read Ticket Attachments	Enter a ticket ID and return an array of attachments in Zendesk.
Read User	Read a Zendesk user.
Remove User from Group	Remove a Zendesk user from a group.
Remove User from Organization	Remove a Zendesk user from a specific organization.
Search Groups	Search for single or multiple groups in Zendesk.
Search Organizations	Search for Zendesk organizations.
Search Tickets	Search for a Zendesk ticket.
Search Users	Search for one or more Zendesk users.
Update Organization	Update a Zendesk organization.
Update Ticket	Update a Zendesk ticket.
Update User	Update an existing Zendesk user.
Upload Attachment	Upload a file and attach it to a ticket in Zendesk.