Updated Ticket

This card monitors for tickets that are updated within Zendesk.


It takes up to 15 minutes for new or updated records in Zendesk to hit the Zendesk API, meaning the designer can't read new or updated records for at least 15 minutes after the time they are created. This means that the Run Now feature won't work for testing flows that start with a Zendesk monitor. Please wait 20 minutes after creating or updating records for the monitor to run naturally in order to test Zendesk monitors in your flows.


Any custom fields that exist will appear under 'Record'.

Field Definition Type
Ticket ID ID of the ticket. String
Ticket URL URL of the ticket. String
External ID An ID that you can assign to match this ticket with your own records. String
Created at Date and time that the ticket was created; for example, 2016-05-24T13:41:22Z. Date & Time
Updated at Date and time that the ticket was most recently updated. Date & Time
Type Type of ticket; options are problem, incident, question, or task. String
Subject Subject of the ticket. String
Description First comment on a ticket. String
Priority Priority of the ticket; options are urgent, high, normal, or low. String
Status State of the ticket; options are new, open, pending, hold, solved, or closed. String
Recipient Email address of the original recipient of the ticket. String
Requester ID ID of the user who requested the ticket. String
Submitter ID ID of the user who submitted the ticket; the submitter is the author of the first comment on the ticket. String
Assignee ID ID of the agent to whom the ticket is assigned. String
Collaborator IDs A comma-delimited list of the IDs of the users who are currently CC'd on the ticket. String
Organization ID ID of the organization to which the requester belongs. String
Group ID ID of the group to which the user is assigned. String
Forum topic ID ID of the forum topic that the ticket originated from, if any. String
Problem ID ID of the problem that the ticket (if incident) is linked to, if any. String
Has Incidents? If true, the ticket type is problem. String
Due at Due date of the ticket if it is of type task. String
Tags A comma-delimited list of the tags associated with the ticket. String
Via channel A description of how the ticket was created; possible values are api, web, or mobile. String
Satisfaction score Satisfaction rating of the ticket, or the state of satisfaction (offered or unoffered). String
Sharing agreement IDs A list of numbers of the sharing agreement IDs used for this ticket. List
Ticket form ID Ticket form ID. String
Brand ID ID of the brand associated with this ticket. String
Custom Fields A dynamically generated list of any custom fields associated with the ticket. For more information on custom fields, see About custom field types. Various

Related topics

Zendesk connector

Workflow elements

Zendesk REST API Documentation