Update Ticket
Update a ticket.
Input
| Field | Definition | Type | Required |
|---|---|---|---|
| Update by | |||
| Ticket ID | Unique identification number of the ticket that will be updated by this card. The ID can be found in the URL of the document in this format : http://<your_domain>.zendesk.com/agent/tickets/<ticket_ID>. | Number | TRUE |
| Ticket | |||
| Subject | Value of the subject field for this ticket. | String | FALSE |
| Type | Type of this ticket; options are problem, incident, question, or task. |
Dropdown | FALSE |
| External ID | A unique ID you can use to link Zendesk Support tickets to local records. | String | FALSE |
| Priority | Priority defines the urgency with which the ticket should be addressed, urgent, high, normal, and low. |
Dropdown | FALSE |
| Status | State of the ticket; options are new, open, pending, hold, solved, or closed. |
Dropdown | FALSE |
| Recipient | Original recipient email address of the ticket. | String | FALSE |
| Requester ID | Identification code of user who requested this ticket. | Number | FALSE |
| Submitter ID | Identification code of the user who submitted the ticket. The submitter always becomes the author of the first comment on the ticket. | Number | FALSE |
| Assignee ID | Identification code of what agent is currently assigned to the ticket. | Number | FALSE |
| Group ID | Identification number of the group this ticket is assigned to. | Number | FALSE |
| Forum Topic ID | Topic this ticket originated from, if any. | Number | FALSE |
| Problem ID | Identification code of the problem this incident is linked to, if any. | Number | FALSE |
| Due At | If this is a ticket of type "task" it has a due date. This date must be in ISO 8601 format. | String | FALSE |
| Ticket Form ID | ID of the ticket form to render for this ticket; only applicable for enterprise accounts. | Number | FALSE |
| Brand ID | ID of the brand this ticket is associated with; only applicable for enterprise accounts. | Number | FALSE |
| Collaborator IDs | IDs of collaborators on the ticket. | List | FALSE |
| Organization ID | Organization ID of the requester. | Number | FALSE |
| Tags | Array of tags applied to this ticket. | List | FALSE |
| Custom Fields | A dynamically generated list of any custom fields associated with users. For more information on custom fields, see About custom field types. | Various | FALSE |
Output
| Field | Definition | Type |
|---|---|---|
| Status Code | Result of the operation. The connector returns an HTTP status code that indicates whether the action taken by the card succeeded or failed. For example:
For a full list of possible status codes, see HTTP status codes. |
Number |