Update Ticket

Update a ticket.

Input

Field Definition Type Required

Update by

Ticket ID Unique identification number of the ticket that will be updated by this card. The ID can be found in the URL of the document in this format : http://<your_domain>.zendesk.com/agent/tickets/<ticket_ID>.

Number

TRUE

Ticket

Subject Value of the subject field for this ticket.

Text

FALSE

Type Type of this ticket; options are problem, incident, question, or task.

Dropdown

FALSE

External ID A unique ID you can use to link Zendesk Support tickets to local records.

Text

FALSE

Priority Priority defines the urgency with which the ticket should be addressed, urgent, high, normal, and low.

Dropdown

FALSE

Status State of the ticket; options are new, open, pending, hold, solved, or closed.

Dropdown

FALSE

Recipient Original recipient email address of the ticket.

Text

FALSE

Requester ID Identification code of user who requested this ticket.

Number

FALSE

Submitter ID Identification code of the user who submitted the ticket. The submitter always becomes the author of the first comment on the ticket.

Number

FALSE

Assignee ID Identification code of what agent is currently assigned to the ticket.

Number

FALSE

Group ID Identification number of the group this ticket is assigned to.

Number

FALSE

Forum Topic ID Topic this ticket originated from, if any.

Number

FALSE

Problem ID Identification code of the problem this incident is linked to, if any.

Number

FALSE

Due At If this is a ticket of type "task" it has a due date. This date must be in ISO 8601 format.

Text

FALSE

Ticket Form ID ID of the ticket form to render for this ticket; only applicable for enterprise accounts.

Number

FALSE

Brand ID ID of the brand this ticket is associated with; only applicable for enterprise accounts.

Number

FALSE

Collaborator IDs IDs of collaborators on the ticket.

List

FALSE

Organization ID Organization ID of the requester.

Number

FALSE

Tags Array of tags applied to this ticket.

List

FALSE

Custom Fields A dynamically generated list of any custom fields associated with users. For more information on custom fields, see About custom field types. Various

FALSE

Output

Field Definition Type
Status Code

Result of the operation. The connector returns an HTTP status code that indicates whether the action taken by the card succeeded or failed. For example:

  • A 201 Created status code indicates success where a new resource was created.
  • A 403 Forbidden error indicates that the HTTP request wasn't processed because the necessary permissions were missing.

For a full list of possible status codes, see HTTP status codes.

Number

Related topics

Zendesk connector

Workflow elements

Zendesk REST API Documentation