Update Ticket
Update a ticket.
Input
Field | Definition | Type | Required |
---|---|---|---|
Update by | |||
Ticket ID | Unique identification number of the ticket that will be updated by this card. The ID can be found in the URL of the document in this format : http://<your_domain>.zendesk.com/agent/tickets/<ticket_ID>. | Number | TRUE |
Ticket | |||
Subject | Value of the subject field for this ticket. | String | FALSE |
Type | Type of this ticket; options are problem , incident , question , or task . |
Dropdown | FALSE |
External ID | A unique ID you can use to link Zendesk Support tickets to local records. | String | FALSE |
Priority | Priority defines the urgency with which the ticket should be addressed, urgent , high , normal , and low . |
Dropdown | FALSE |
Status | State of the ticket; options are new , open , pending , hold , solved , or closed . |
Dropdown | FALSE |
Recipient | Original recipient email address of the ticket. | String | FALSE |
Requester ID | Identification code of user who requested this ticket. | Number | FALSE |
Submitter ID | Identification code of the user who submitted the ticket. The submitter always becomes the author of the first comment on the ticket. | Number | FALSE |
Assignee ID | Identification code of what agent is currently assigned to the ticket. | Number | FALSE |
Group ID | Identification number of the group this ticket is assigned to. | Number | FALSE |
Forum Topic ID | Topic this ticket originated from, if any. | Number | FALSE |
Problem ID | Identification code of the problem this incident is linked to, if any. | Number | FALSE |
Due At | If this is a ticket of type "task" it has a due date. This date must be in ISO 8601 format. | String | FALSE |
Ticket Form ID | ID of the ticket form to render for this ticket; only applicable for enterprise accounts. | Number | FALSE |
Brand ID | ID of the brand this ticket is associated with; only applicable for enterprise accounts. | Number | FALSE |
Collaborator IDs | IDs of collaborators on the ticket. | List | FALSE |
Organization ID | Organization ID of the requester. | Number | FALSE |
Tags | Array of tags applied to this ticket. | List | FALSE |
Custom Fields | A dynamically generated list of any custom fields associated with users. For more information on custom fields, see About custom field types. | Various | FALSE |
Output
Field | Definition | Type |
---|---|---|
Status Code | Result of the operation. The connector returns an HTTP status code that indicates whether the action taken by the card succeeded or failed. For example:
For a full list of possible status codes, see HTTP status codes. |
Number |