Create Ticket

Create a new ticket in Freshservice.

Input

Field Definition Type Required
Ticket
Requester Email Requester's email.

Text

TRUE

CC Emails Email addresses to add to 'cc' field of ticket email.

List of Text

FALSE

Workspace The Workspace ID for the ticket. The default value is the ID of the primary workspace of the account.

The attribute is applicable only for accounts with the Workspaces feature enabled.

Number

FALSE

Type

Type of data returned.

Dropdown

FALSE

Urgency Ticket urgency.

Dropdown

FALSE

Subject Ticket subject.

Text

TRUE

Status Ticket status.

Dropdown

FALSE

Impact Ticket impact.

Dropdown

FALSE

Source Channel through which the ticket was created.

Dropdown

FALSE

Priority Ticket priority.

Dropdown

TRUE

Description Ticket description.

Text

TRUE

Group Group to assign to the ticket.

Dropdown

FALSE

Assigned To

Person to assign to the ticket.

If you assign this ticket to a group that doesn't contain this person, then when the ticket is created, the selected group is assigned, but this person won't be assigned to it.

Dropdown

FALSE

Department Requester's department.

Dropdown

FALSE

Due By Timestamp of when the ticket must be resolved.

Date & Time

FALSE

FR Due By Timestamp of when the first response is due.

Date & Time

FALSE

Tags Tags associated with the ticket.

List of Text

FALSE

Category
Category Ticket category.

Dropdown

FALSE

Sub-Category Ticket subcategory.

Text

FALSE

Item Ticket item category.

Text

FALSE

Custom Fields
Custom Text Custom text field.

Text

FALSE

Custom Paragraph Custom paragraph field.

Text

FALSE

Custom Checkbox Custom check box.

True/False

FALSE

Custom Dropdown Custom drop-down box.

Dropdown

FALSE

Custom Multidropdown Custom multiple entry drop-down box

List of Text

FALSE

Custom Date Custom date field.

Date & Time

FALSE

Custom Decimal Custom decimal number field. This has a maximum length of eight digits followed by two decimal places (for example, 12345678.90).

Number

FALSE

Custom Number Custom number field.

Number

FALSE

Custom Dependent Fields Additional custom fields as defined in Freshservice instance. Various

FALSE

Output

Field Definition Type
Ticket ID Freshservice ticket ID.

Number

Related topics

Freshservice connector

Workflow elements

Freshservice API documentation